Registration Coordinator

Job Summary Glenwood Medical Associates is looking for a Registration Coordinator to play a vital role in our practice. Throughout the day you will greet visitors, perform patient registration, gather accurate patient information, answer phones, schedule appointments, direct patient flow, work with providers and medical assistants, verify insurance, collect payments, schedule huddles for assigned clinical teams, and serve as a key member of the clinical team. Our practice has 20+ providers and sees several hundred patients a day. Duties and Responsibilities Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patients with their immediate needs and address pertinent questions. Coordinate patient activity in the reception area, report problems or irregularities, and communicate delays to patients. Register new patients on the computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Maintain open communication and support customer service needs. Answer phones and direct callers appropriately per protocol. Manage cash drawer per protocol. Fully participate in meeting department incentives: huddle with your provider team at least once weekly per protocol. Enter patient demographic data per Meaningful Use criteria > 95%. Complete the new patient referral data for every new patient. Answer appointment phone calls within 90 seconds at least 90% of the time. Oversee reception area and lobby maintenance. Be punctual and arrive at work at the assigned time. Keep patient’s health information confidential at all times and maintain HIPAA compliance. Handle responsibility of unlocking and locking the clinic at assigned times to maintain security and integrity of the facility. Attend and participate in Reception Services meetings. Look for ways to better serve patients and GMA and offer suggestions. Other duties as assigned. Typical Physical Demands Work may require sitting, viewing, and operating a computer for long periods of time, as well as stooping, bending, and stretching for files and supplies. Manual dexterity is required to operate telephone and other small office equipment. Vision must be correctable to 20/20 and hearing must be in a normal range for telephone and direct patient contacts. Job requires occasional lifting, up to 30 lbs. Criteria for Evaluation Evaluated on thoroughness of duties, a pleasant and positive attitude, strong customer service skills, attendance and punctuality, attire and grooming, initiative (self‑motivation), relationship with co‑workers, especially providers and nursing staff, patients and judgment calls. Must master the training checklist and pass core competencies test. Reporting Relationship Reports directly to Reception Services Supervisor. Qualifications High school graduate or GED. Keyboard proficiency at 45 wpm. Two years medical office experience preferred. Three years customer service experience. Personality and Work Traits Position requires an individual with an enthusiastic and congenial personality that can work well with others and also work well alone. Interpersonal skills are essential. Superior communications skills are necessary, both verbal and non‑verbal. Organizational and multi‑tasking skills are required. Must be accurate and detail oriented and a self‑starter. Must be able to work well under pressure and must be a team player with a good sense of humor. Able to read, understand and follow oral and written instructions. Must be able to work some holidays, occasional Saturday mornings and occasionally cover our After Hours Clinic in the evening. Special Qualifications Previous medical facility experience preferred but not required. Must be able to demonstrate good communication and people skills. Must be able to work some holidays, weekends, and limited over‑time. Must be able to work well under pressure and must be a team player with a good sense of humor. Compensation details 18-19 Hourly Wage Job Details Seniority level: Entry level Employment type: Full‑time Job function: Administrative Industries: Medical Practices EEO Statement Equal Employment Opportunity statement is required in the complete job posting but has been omitted from the cleaned description. #J-18808-Ljbffr Inscore Susan J MD