Administrative Assistant

Description

Our homeowners trust us with their properties - and the Owner Services Coordinator helps us earn that trust every day. Working alongside our Owner Relations team, you'll help keep our portfolio of vacation rentals looking its best, keep owners informed, and keep the details from slipping through the cracks.

This role is a great fit if you're the type who notices what others miss, stays calm when things move quickly, and finds real satisfaction in a job well done.

What You'll Do

• Respond to routine homeowner inquiries and make sure nothing goes without timely follow-up.
• Monitor guest reviews, track responses, and flag issues that need corrective action.
• Partner with housekeeping and maintenance to keep properties clean, safe, and guest-ready.
• Schedule vendors for maintenance, repairs, and property services.
• Maintain accurate records of property condition, service requests, and maintenance schedules.
• Organize documentation for monthly owner statement review and identify discrepancies.
• Coordinate quarterly quality assurance visits and compile inspection reports.
• Prepare onboarding documentation and setup for new homes joining the Rent Branson program.
• Work across departments to keep communication clear and operations running smoothly.
• Take on other administrative duties as needed.

Requirements

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  Who You Are
  
  • Highly organized with strong attention to detail.
  • A clear communicator, both written and verbal.
  • Comfortable juggling multiple priorities and deadlines.
  • Tech-savvy and quick to pick up new systems and software.
  • Collaborative and effective working across departments.
  • Dependable and accountable - people can count on you to follow through.
  • Self-motivated and proactive about solving problems, not just flagging them.
  • Adaptable in a fast-moving environment.
  Nice to Have (But Not Required)
  • Previous administrative assistant experience.
  • A background in hospitality, property management, or operations.
  • Project coordination or scheduling experience.
  • Familiarity with vacation rental platforms like Airbnb or Vrbo.
  • Experience working with vendors, scheduling services, or coordinating teams.
• Benefits:

Full time employees will be eligible for PTO
Health insurance benefits
Life insurance
401K plan

Work Environment & Physical Requirements

• Office-based role with regular interaction with homeowners, guests, and vendors
• Standard business hours, with occasional evening or weekend availability
• Extended periods of sitting while working at a computer
• Occasional lifting and carrying of office materials or files, up to 20-25 pounds
• Fast-paced office environment with frequent interruptions

Culture Index Survey: As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.