Food & Beverage Manager - InterContinental Boston

Full-time

IHG Hotels & Resorts

Welcome the World with Elegance at InterContinental® Boston - Where Every Guest's Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art-and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We're looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston's historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Role Purpose
As Food and Beverage Manager, you'll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
Key Accountabilities
People
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Recommend or initiate any HR elated actions where needed
Guest Experience
Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
Responsible Business
Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Financial
Help prepare the hotel's annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage and labour costs
Working with the catering office, identify additional sales opportunities to enhance revenue
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled in a secure manner
Accountabilities
This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors.
Key Skills & Experiences
Some college and/or advanced training in food and beverage management
2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
Must speak local language
Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
Medical, dental, vision, life, and disability insurance
401(k) with company match
Paid vacation, holidays, and wellness days
Complimentary staff meals and dry cleaning
IHG Employee Room Benefit Program - Global hotel discounts
Ongoing Forbes service training and development
A sophisticated, inclusive, and growth-oriented culture
Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

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Vacancy posted 27 days ago

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