Business Applications Support Specialist

Region:

20

School District/Employer:

District Category/Employer:

,

Position:

,

Assignment Level:

Job Title:

Business Applications Support Specialist

School:

Campus Description:

Date Posted:

7/10/2026

Deadline:

2026-07-23

Openings:

1

Commitment:

Full Time

Description/Notes:

JOB SUMMARY: Provide ESC-20 clients with software support and services for ASCENDER business applications.

POSITION REQUIREMENTS:

JOB KNOWLEDGE, SKILLS/ABILITIES

Knowledge
• High School Diploma or GED required; Bachelor’s degree from an accredited university preferred, with a major in business administration or related field.
• Two to three years of school/service center experience related to business office support required. 
• Experience with school business procedures and problems, especially in the area of human resources, payroll, financial accounting (Financial Accountability System Resource Guide), fixed asset accounting, warehouse operations and the business aspects of cafeteria operations.
• Knowledge of state and federal rules and laws related to business applications provided by ESC-20.
• Knowledge of the ASCENDER business software applications and familiarity with its processes. 

Skills/Abilities 
• Excellent problem-solving skills and creativity associated with business data support.
• Demonstrated excellence in training and presentation skills, including development of training materials.
• Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.
• Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment.

• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

PRODUCTS AND OUTCOMES
• Make decisions and develop a mechanism to provide software support and services to users of all ESC-20 business systems applications.
• Ensure requests for services and support are promptly handled and that proper output and information is provided.
• Ensure clients are aware of the services offered by the service center.
• Conduct workshops and user training on business applications at the service center, online, and/or at the local education agency (LEA)s (support sessions).
• Provide onboarding support for new LEAs
• Ensure problems reported or requests for changes by users for special programming are understood and reported properly to the direct supervisor. 
• Interpret client’s view of problems and communicate these to the Texas Computer Cooperative (TCC) using the TCC helpdesk application.  
• Gather user requirements for modifications and enhancements to the business software system and provide to TCC through the helpdesk application.  
• In cooperation with the other team members and the direct supervisor, develop an annual calendar of processing and training dates.
• Participate in TCC user acceptance testing as appropriate.
• Serve as a resource to users in identifying file or data problems and suggest methods for corrective procedures.
• Ensure billing for special programming and other on-request services to clients is submitted in a timely manner.
• Ensure business system users are informed of system updates/enhancements. 
• Continuously monitor the progress of client districts, identify problems encountered, and use problem-solving skills to determine the appropriate action for resolution.
• Read and interpret technical material and applicable state laws and rules. 
• Provide detailed documentation for software support to clients. 
• Test software prior to its release to clients to ensure accuracy and that changes are made that are advantageous for client use.
• Provide requested reports related to the review and evaluation of a client’s business/finance data elements.
• Actively solicit user feedback. 
• Submit recommended designs, modifications, and enhancements to direct supervisor.
• Offer professional assistance to other staff members when appropriate.
• Assist with TSDS and PEIMS data collections as appropriate for school business data.

Qualifications:

Salary Range:

Benefits:

How To Apply:

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