Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

ROLE DESCRIPTION:
As an account representative with Sunshine Newton, State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

About the Agency:
Our agency is highly rated for customer satisfaction. We strive for excellence and satisfaction on all customer communications.  We have grown our agency year over year and have been awarded ' 12th Fastest Growing Business' in the Lehigh Valley.  We are more than co-workers here, we enjoy each other's company and have fun at work while accomplishing our goals.  We have been recognized in the State Farm Ambassador Club each full year of agency and continue to drive to get to the next level.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.