Proposal Manager

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. The role: The Proposal Manager, Customer Trust, is responsible for managing and coordinating responses to RFx processes, including RFPs, RFIs, and due diligence questionnaires. This role works closely with Sales and cross‑functional teams to develop high‑quality, accurate, and client‑focused responses. The role supports the end‑to‑end proposal lifecycle, ensures alignment with approved messaging and security positioning, and contributes to building a scalable and structured RFP response function within the Customer Trust team. It also contributes to response strategy and competitive positioning, helping improve win rates and support revenue growth. Your responsibilities: Manage end‑to‑end coordination of RFx responses, including RFPs, RFIs, DDQs, and security questionnaires Conduct initial RFx review and analysis, including summarizing requirements, identifying key stakeholders, and supporting response strategy Partner with Sales to understand opportunity context and support response strategy, win themes, and overall positioning Coordinate with internal stakeholders (Security, Legal, Product, Engineering, and Customer Success) to gather and validate inputs Draft and refine executive summaries, solution descriptions, and technical/security responses that clearly articulate value and differentiation Ensure all responses are accurate, complete, compliant, and aligned with internal standards and deadlines Translate complex SaaS, security, and compliance concepts into clear, customer‑facing language Monitor RFx progress and proactively drive task completion to ensure timely and high‑quality submissions Escalate unclear, sensitive, or high‑risk responses through appropriate internal review channels Maintain and update the proposal content library to ensure consistency and reusability Capture lessons learned, win themes, and reusable content to improve future responses Support tracking and continuous improvement of RFx performance metrics, including win rates, response quality, and turnaround times Support continuous improvement of RFx processes, workflows, and documentation Act as a point of contact for RFx coordination and manage expectations of internal stakeholders Contribute to effective communication within the Customer Trust team and across the company Support related security, legal, sales, and marketing activities as needed About you: 5-8 years of experience in RFPs, proposal management, bid coordination, or a similar role (SaaS, technology, or professional services preferred) Hands‑on experience responding to RFPs, RFIs, DDQs, or formal bid processes Strong understanding of business needs, sales processes, and customer‑facing deliverables Knowledge of cloud computing, security, and privacy concepts is highly desirable Exceptional writing, editing, and proofreading skills with strong attention to detail Demonstrated strong interpersonal, organizational, communication, and coordination skills Strong critical thinking and problem‑solving abilities Close attention to detail, quality, and accuracy Ability to work with and influence cross‑functional teams—including technical experts and executives—without direct authority Ability to exercise sound judgment, tact, and discretion when handling sensitive information Independent worker with the ability to manage multiple RFx processes with minimal supervision Comfortable working in a fast‑paced environment with tight deadlines and competing priorities Ability to independently research and understand unfamiliar technical, security, and compliance concepts Nice to have: APMP certification Experience with security and compliance frameworks (e.g., SOC2, ISO27001, GDPR) Familiarity with proposal management tools Experience working with Customer Trust, Engineering, or Product teams Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work‑life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short‑term / long‑term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/ parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in‑house culinary team! Base salary range: $80,000 — $120,000 USD What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit #J-18808-Ljbffr