Order Processor III (Monday to Friday 8:30am to 5:30pm)

Job Title

Essential Functions:

• Opens inbound cases and applies spray.
• Scans case with image capture system to take digital picture of case.
• Scans tracking number and Rx associated with case.
• Applies labels and tags to cases, Rx sheets, and other items in case box to ensure accurate case routing.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Ensures items listed on invoice matches case box contents.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Inputs prescription with corresponding case codes into Customer Management system.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
• Tracks production status throughout day.
• Researches invoices needing credits; credits old charges and bills new charges for assigned accounts.
• Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
• Applies appropriate shipping charge to each outbound case.
• Performs other related duties and projects as business needs require at the direction of management.

Education and Experience:

• High school diploma or equivalent.
• Minimum three (3) years of related experience.

Pay Range: $19.00-$19.50/hr.

Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Crown World is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.