Front Desk Agent

Front Desk AgentHampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221 We are looking for a Front Desk Agent to join our team! Our Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. Buffalo Airport and Amherst, NY are three miles away, and Downtown Buffalo is a 15-minute drive. We boast 80 beautifully appointed guest rooms and we serve daily complimentary breakfast to all our guests. A great place to stay, a great place to work. The Hampton Inn by Hilton in Williamsville is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:Greeting guests, complete the check-in/check-out procedure through the property management system while obtaining and storing pertinent information.Handles cash, credit card information and goods at the propertyIdentifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability neededPay range: $17.00- $18.00At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:Paid Weekly (Every Friday!)Medical, Dental & Vision InsuranceCompetitive 401 (k) Retirement Savings Plan with Generous Employer MatchPaid Vacation and Sick TimePaid HolidaysTuition ReimbursementFlexible Spending AccountCompany Paid Life InsuranceCompany Paid Short-Term Disability InsuranceLong-Term Disability InsuranceEmployee Assistance ProgramHotel Discounts – for You, Your Friends and FamilyWellness ProgramsMonthly Employee Appreciation Activities & EventsLearning and Development OpportunitiesEmployee Referral ProgramQualificationsBehaviors:PreferredTeam PlayerWorks well as a member of a groupEnthusiasticShows intense and eager enjoyment and interestDetail OrientedCapable of carrying out a given task with all details necessary to get the task done wellEducationRequiredHigh School or better.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Buffalo Lodging Associates