Windows Systems Administrator
Virtual Vocations Inc
Delivering advanced technical support for Windows environments, the full-time Senior Administrator will utilize proficiency in English and Arabic to troubleshoot complex incidents, enhance operational efficiency, and maintain a strong security posture. Key Responsibilities Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication in both English and Arabic Perform root cause analysis for escalated incidents and implement effective solutions to resolve technical and security issues Update and manage technical knowledge bases in both languages, ensuring relevant documentation is available for team use Required Qualifications Advanced proficiency in Windows Operating System administration and troubleshooting In-depth knowledge of diagnostic and remote support tools for Windows environments Advanced understanding of incident management, root cause analysis, and ticketing systems Proficiency in maintaining and updating technical documentation and knowledge bases Experience in customer service principles and techniques for IT support
Vacancy posted 1 day ago
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