Claims Counsel

Job Description

Job Description

Position: Claims Counsel
Location: Mechanicsburg, PA (Relocation assistance is available)
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As West Shore Home’s in-house Claims Counsel, you will be responsible for managing and overseeing the Company's claims portfolio. You will serve as a subject matter expert regarding claims matters, handling various types of claim disputes and litigation for automobile personal injury, commercial general liability, property damage, worker's compensation, and other corporate litigation.

Key Role Accountabilities:

• Oversee the lifecycle of claims, including intake, evaluation, investigation, and resolution.

• Advise leadership on legal risks and potential business impacts associated with claims.

• Work directly with stakeholders and internal departments to ensure timely reporting and documentation of incidents.

• Draft litigation holds and manage document preservation and production as appropriate.

• Partner with insurers and claims professionals to facilitate appropriate staffing of outside counsel.

• Provide strategic direction on case handling, including defense strategy, budgeting, and resolution objectives.

• Develop and enforce reporting guidelines, strategy implementation, and deadline compliance for all active claims.

• Coordinate employee participation in fact investigation, discovery, and deposition preparation and attendance.

• Participate in preparing and responding to discovery requests with outside counsel.

• Provide oversight and direction for material filings, strategic actions, and negotiations.

• Participate with outside counsel in depositions, hearings, mediations, and arbitrations.

• Maintain consistent communication with outside counsel to ensure effective, efficient, and strategic claim resolution.

• Ensure alignment with the Company’s risk management objectives.

• Identify and assesses legal risks and opportunities resulting from claims management.

• Develop and implement strategies to mitigate risk exposure and reduce claim severity and frequency.

• Support training and compliance initiatives related to incident reporting, safety, and claims prevention.

• Create and provide in-house training on legal risks and potential business impacts associated with claims.

• Maintain efficient claim files and state law databases relevant to the Company’s national footprint.

• Participate with claims team in regular review of claims with Company insurers.

• Support insurance renewal processes.

• Perform other tasks related to corporate litigation, as assigned from time to time by the Assistant General Counsel or General Counsel.

• Provide transaction support, as assigned from time to time by the Assistant General Counsel or General Counsel.

• Ability to maintain regular, punctual in person attendance consistent with the ADAAA, FMLA and other federal, state, and local standards.

Minimum Requirements:

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas.

• JD degree from an accredited law school.

• Admitted to practice in Pennsylvania and in good standing or admitted to practice within a reciprocity state and in good standing.

• Minimum of 7 years substantive litigation and/or claims experience with a corporate legal department or law firm handling claims matters before federal courts, state courts, and administrative agencies.

• Experience managing and having sole responsibility for multiple claims and priorities simultaneously in a high-volume environment.

• Strong negotiation and dispute resolution skills.

• Developed strategic thinking and risk assessment skills

• Analytical mindset with attention to details.

• Highly motivated and attracted to challenging opportunities within a rapidly growing business.

• Sound judgment and the ability to make reasoned recommendations and determine who should be informed.

• Strong interpersonal, project management and organizational skills.

• Strong research and investigative skills.

• Excellent verbal and written communication and stakeholder management skills.

• Creative problem-solving skills with the ability to propose solutions that are both legally compliant and consistent with business plans and strategies.

• Able to work effectively and collaboratively as part of a team, as well as cross-functionally across teams.

• Able to build credibility and trust with colleagues, stakeholders, and business partners.

• Able to manage competing priorities in a fast-paced environment and reprioritize as necessary.

• Team player, patient listener, and calm under pressure.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)

• 401(k) Retirement Plan with company match

• HSA plan with company match

• Paid holidays and paid time off (PTO)

• Employee Referral Program

• Employee Discount Program

• Paid training and unlimited professional growth potential

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.

Company Description

Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.