Sales Support Specialist

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe's, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

At Foundation Building Materials (FBM), Sales Support Specialists help drive growth by supporting sales representatives with product information, quotes, orders, pricing, and deliveries. Your attention to detail, customer service expertise, and organizational skills ensure smooth sales operations. By serving as a key point of contact, you make a meaningful impact on our fast-growing business.

Responsibilities and Qualifications

Key Responsibilities

1. Quoting and Documentation

• Input customer quotes
• Request quotes from vendors
• Obtain submittals and vendor safety information
• Contact sales team and customers to obtain missing information

1. Communication & Collaboration

• Communicate important feedback to sales, operations, and management
• Provide excellent customer support through knowledge of our products and their applications

1. CRM & Data Management

• Manage and update our CRM program

1. Product Knowledge & Training

• Continuously improve and maintain in-depth product knowledge
• Participate in product training to learn more and stay up to date with product knowledge

1. Miscellaneous

• Support Our Foundation in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
• Other duties may be assigned

Qualifications

• Experience as a sales administrator or sales support position
• Experience with CRM software
• Proficient with Microsoft office products
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Must have strong communication skills
• Must have the ability to work with multiple people to reach a resolution
• Working knowledge of FBM and the SBP industry is preferred

Compensation and Benefits

Reports To

Pricing Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

Benefits

At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind

Statements

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.


In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at View email address on click.appcast.io.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.