Sales Development Representative

PagerDuty is seeking a Sales Development Representative to join our diverse, customer-focused team. In this role, you will report to our Manager, Commercial Sales Development. Your focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit our ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for our Account Executives. Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience in lead generation for complex solutions, and can provide consultative guidance in early sales conversations. If you possess excellent time management skills, understand how to qualify opportunities effectively, and are energized by building pipeline, we would love to talk to you! Key Responsibilities Value Selling – Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges. Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities Aligning use cases with the appropriate service offering Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer‑centric sales method Sales Effectiveness – Establishing, overseeing, and maintaining genuine connections with prospects Develops a proactive point of view on solutions based on customer's biggest pain points Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision Ensuring complete customer satisfaction in all interactions Sales Execution – Ensuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and outreach; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long‑term strategic initiatives Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework) Qualifying inbound and outbound opportunities to support Account Executives Prioritizing accounts and allocating appropriate outreach efforts Basic Qualifications 1-2+ years strong background in lead generation and prospecting 1+ year experience with common SaaS software tools: SFDC Outreach / Salesloft Tableau DemandBase / 6Sense Preferred Qualifications Proven ability to quickly gain trust with senior leaders, internal and external Highly organized with exceptional follow‑up skills Passion for cloud technologies The base salary range for this position is $22.50/hr. This role may also be eligible for bonus, commission, equity, and/or benefits. This role is expected to come into our Atlanta office two times per week , so you can thrive in your new role and fully embrace being a Dutonian! Location Restrictions Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site. Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company‑wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure Equal‑Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email View email address on click.appcast.io and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program. #J-18808-Ljbffr Role, Inc.