Assistant Manager

Assistant Property ManagerThe Assistant Property Manager supports the Property Manager in the day-to-day operations of a multi-family residential community. This role involves assisting with tenant relations, managing property maintenance, and handling administrative tasks to ensure smooth property operations. The Assistant Property Manager will help with leasing activities, address tenant concerns, process rent payments and ensure compliance with company policies and housing regulations. This position requires strong organizational and communication skills, attention to detail, and a proactive approach to enhancing resident satisfaction and maintaining property standards.Key Responsibilities:Manage delinquent accounts and implement collections procedures.Conduct follow-ups on high-balance and overdue accounts.Process and track rent payments to ensure timely collection.Develop and enforce strategies to reduce delinquency rates.Negotiate payment plans with tenants and address payment issues.Prepare and send collection notices, legal documents, and statements of accounts.Handle eviction filings and ensure legal compliance.Submit accounts to collection agencies as needed.Inspect vacant units using Site Audit Pro software and complete daily reports.Maintain property operations in the Property Manager's absence.Assist with leasing, including property tours, application processing, and move-ins.Conduct market research on rental trends and competitor practices.Organize resident events to enhance community engagement.Resolve resident complaints and ensure excellent customer service.Oversee move-in/move-out processes and place move-in gifts.Ensure compliance with company policies and housing regulations.Provide financial and operational updates to the Property Manager.Perform all other duties as needed.Desired Skills, Experience, and Qualifications:3+ years of experience in property managementAssistant property management or leasing experienceExperience with Yardi VoyagerExcellent verbal and written communication skillsExcellent interpersonal skills and proven ability to build relationshipsProactive and independent with the ability to take initiativeExcellent time management skills; detail-oriented and thoroughHighly organized with the ability to manage multiple prioritiesSelf?starter comfortable working in an environment with evolving roles and responsibilitiesProficient in Microsoft Excel, Outlook, PowerPoint, and WordProperty Manager Career Path:Level 1: Leasing AgentLevel 2: Assistant ManagerLevel 3: Property ManagerLevel 4: Senior Property ManagerLevel 5: Operations SpecialistLevel 6: Area ManagerLevel 7: Senior Area ManagerLevel 8: Regional ManagerLevel 9: Senior Regional ManagerLevel 10: Director - Regional Management