Patient Care Coordinator Position - Tribeca Physical Therapy

Front Office Patient Care CoordinatorTribeca Physical Therapy is seeking an experienced, part-time Front Office Patient Care Coordinator to support our premium outpatient clinic.This in-person, patient-facing role is ideal for someone confident on the phone and skilled at delivering exceptional hospitality while managing scheduling, insurance verification, payments, and new-patient follow-up in a fast-paced setting. We're looking for a proactive, detail-oriented problem solver who enjoys working with people and supporting a team. You'll help create a warm, seamless, hospitality-driven experience from a patient's first call through every visit. This role begins part-time, with the potential to grow into a full-time position based on performance and business needs.Requirements:3–5 years of front-desk experience requiredHealthcare insurance, billing, and collections experience preferredStrong sales and objection-handling skills, including converting inquiries into evaluations and following up with prospective patientsAbility to thrive in a premium outpatient setting, delivering exceptional hospitality while multitasking effectively, anticipating patient needs, and solving problems quicklyFlexibility and reliability, including the ability to adapt to changing priorities and occasionally cover shifts when a teammate is unexpectedly unavailableA collaborative mindset and willingness to support the teamResponsibilities:Manage front-desk operations, including computer work, phones, reports, statistics tracking, and scorecardsContact incoming leads from online sources and Facebook adsSchedule new-patient evaluations and follow up with prospective patientsWelcome patients and prospective patients with a warm, VIP-level experienceCheck in new and existing patients; collect and review required paperworkVerify insurance benefits and obtain authorizationsCollect patient payments and manage check-in/check-out proceduresSchedule follow-up visits appropriatelyHelp create an organized, positive, and enjoyable patient experiencePosition Details:In person: 225 Broadway, 27th Floor, New York, NYMonday–Friday, 7:45 AM–11:00 AMEnjoy a beautiful Tribeca view while working with an exceptional teamThis Role Is Ideal for Someone Who Is:Growth-oriented — celebrates wins, welcomes feedback, and learns from challengesProfessional and dependable — consistently punctual, accountable, and preparedPeople-oriented — genuinely enjoys connecting with patients and collaborating with a teamAdaptable and flexible — remains composed and effective as priorities shift throughout the dayBenefits & Perks for Full-Time Team Members:Accrued paid sick leavePaid time off and holiday pay (f/t only)Health, dental, and other insurance options (f/t only)401(k) planContinuing education reimbursement (f/t only)Mentorship and sales-training workshopsAdvancement opportunities (f/t only)Complimentary use of the fitness centerSound like a great fit? We'd love to hear from you.Compensation: $20.00 - $23.00 per hourWe are an exclusive physical therapy boutique expanding our health and wellness practice to the next level! We are looking for new TRIBE members to join us in the future. Our mission is deliver the best experience and outcome through unforgettable and high level services. Our Core Values: Trust, Respect, Inspiration, Balance, Excellence, Collaboration, Authenticity (That's TriBeCa!)