Collector I

Collector I

Join a credit union that values people, service, and growth! We are seeking a Collector I with 1-3 years first party collections experience. Must excel at delivering exceptional member service while managing inbound and outbound collection calls. If you have collections experience and are seeking a career with a credit union, then apply today!

Position Status Full-time non-exempt (hourly)

Reports To: Collections Manager

Target hiring pay range: $19.56 - $24.45 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position. The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren't limited to, medical coverage with generous company contributions, dental with employee only coverage paid by the company, vision with employee only coverage paid by the company, paid time-off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union (APCU) to live out our Mission, "To help our members achieve financial success by providing exceptional products and service."

The Collector I leverages consumer credit and collections best practices and processes to manage accounts from the early to moderate stages delinquency and provide resolution to basic level discrepancies.

Essential Duties and Responsibilities: Other duties may be assigned

1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
• I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
• I promise to demonstrate integrity in all my interactions.
• I promise to always treat you with dignity and respect.
• I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
• I promise to safeguard the security and confidential nature of your financial information.
• I promise to greet you with a smile and thank you for your business when your transaction is completed.
• I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
2. Receives incoming calls from members and internal stakeholders: Works with the caller to resolve the account.
3. As required, follows establish protocols to transfer calls to appropriate collections personnel best suited to handle some requests or situations.
4. Works collections queue and conducts outbound calls in attempt to resolve past due accounts and make payment arrangements.
5. Utilizes the system of record to document all conversations, contact, or efforts to contact members regarding delinquent accounts.
6. Within policy and procedures, offers the member all possible options to bring the account current and mitigate the probability of perpetual payment delinquency.
7. Adheres to the Fair Credit Reporting Act, Fair Debt Collections Practices Act, and any other federal, state, or local regulations or laws governing collections and the performance of daily tasks associated with this role.
8. Receives or gathers information related to credit reporting disputes or updates and routes those to the appropriate department resource for mitigation.
9. Appropriately and timely research pay history disputes.
10. Under the direction of the Collections Manager, and in accordance to established process, procedures, and protocols, sends out letters of communication to attempt resolution of account delinquency.
11. Promptly applies payments when received.
12. Exhibits customer focus and positive customer service demeanor each day.
13. Handles multiple tasks simultaneously within established deadlines.
14. Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
15. Other duties as assigned.

Supervisory Responsibilities: No direct reports. Achieves established objectives and results through communications with internal and external stakeholders, managers, and members.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED Education and/or Experience:

• Requires a level of knowledge normally gained with a high school diploma or equivalent
• 1-year of relative customer service work experience
• 1-year specific collections related work experience
• Technical competence with MS Office products

PREFFERED Education and/or Experience:

• Bachelor's degree in business administration, finance, accounting, or related field or an additional 2 years of relative work experience in lieu of degree
• 3 years specific collections work experience at a credit union
• Previous experience with Symitar, Elle, Temenos or other collections or financial services software applications

Physical Job Requirements: Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 20 pounds.

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.