UI/UX Designer

Overview IvoryCloud is seeking a UI/UX Designer to lead human-centered design on a mission-critical federal enterprise system supporting defense security cooperation/Foreign Military Sales operations for U.S. and international stakeholders worldwide. This is a Key Personnel position responsible for reducing user friction, improving data-entry accuracy, and engineering role-tailored interfaces that drive adoption across diverse user communities. The ideal candidate brings deep federal UI/UX experience at enterprise scale, demonstrated Section 508 / WCAG 2.1 AA engineering discipline, and the design judgment required to evolve a complex enterprise interface incrementally without disrupting the workflows that mission users depend on every day. Requirements U.S. Citizenship: Required, Non-negotiable. (This differs from eligibility to work in the U.S.) Clearance: Active Secret clearance required. Minimum Years Experience : 7 years of UI/UX design experience on enterprise-scale software systems, including a minimum of 4 years supporting U.S. federal customers and 2 years leading design on programs with 10,000+ end users. Location : National Capital Region (NCR); hybrid schedule with regular on-site presence at client Northern Virginia site and company headquarters in Rockville, Maryland. Must reside within commuting distance of the NCR and be available to report on-site within three hours of request. Demonstrated experience leading the Discover-Design-Deliver lifecycle on federal Agile programs, including structured user research, persona mapping, wireframing, rapid prototyping, and iterative usability testing. Expert proficiency with Figma, Adobe XD, or comparable design tools; working proficiency with HTML, CSS, and modern JavaScript frameworks (React or Angular) to communicate design intent to developers. Exceptional oral and written communication skills, including the ability to facilitate user research sessions with senior government and military stakeholders and translate findings into prioritized backlog input. Direct experience engineering Section 508 / WCAG 2.1 AA compliance into design artifacts from the wireframe stage forward - not as a retroactive audit. Demonstrated experience designing role-tailored dashboards for distinct stakeholder communities with materially different workflows, mental models, and authorities. Education Bachelor's degree in Human-Computer Interaction, Industrial Design, Graphic Design, Computer Science, Cognitive Science, or a related discipline. Master's degree in HCI, Design Research, or equivalent preferred. Equivalent professional experience may be considered in lieu of formal degree on a case-by-case basis. Certifications Desired certifications include: Nielsen Norman Group UX Certification Interaction Design Foundation Certification #J-18808-Ljbffr Socket.dev