Repair Coordinator
Ageatia Global Solutions
Job Title: Repair Coordinator
Duration: 3+ Months (with potential extension up to 2 years)
Location: Lanham, MD - 20706
Shifts Timing: 7:30 AM to 4:00 PM
Position Summary
Key Responsibilities
• Required Qualifications & Skills
Duration: 3+ Months (with potential extension up to 2 years)
Location: Lanham, MD - 20706
Shifts Timing: 7:30 AM to 4:00 PM
Position Summary
- The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.
- This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.
Key Responsibilities
- Receive, unpack, and validate customer devices in the system
- Engage with customers regarding equipment status and processing
- Perform accurate data entry of device and customer information
- Handle customer assets with care and professionalism
- Collaborate with FTC Service & Sales Teams and direct customer contacts
- Meet ISO9001 and internal service level objectives
- Interface assertively and positively with FTC personnel
- Maintain accountability for workflow and results
- Use FTC's Oracle-based Service Operating System
- dhere to company policies and service cycle targets
- Demonstrate flexibility and positivity during peak periods (overtime may be required)
• Required Qualifications & Skills
- Typing speed of at least 30 WPM
- Excellent written and verbal communication
- Strong organizational and multitasking skills
- bility to address service-level challenges across all FTC personnel
- Experience in fast-paced environments with time-sensitive goals
- Proficiency in Google Suite and Microsoft Excel
- Willingness and ability to learn new systems quickly
- ccountability and self-motivation
- Effective problem-solving skills
- bility to lift boxes up to 35 lbs
- Initiative and sound decision-making with minimal supervision
- Team player and self-sufficient contributor
- Strong work ethic and professional demeanor
Vacancy posted 3 days ago
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