Service Operations Manager

Service Operations Manager - Commercial & Multifamily HVAC and Plumbing


Job Description


Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.


Responsibilities

• Hire, lead and develop technicians, dispatchers, supervisors, and support staff

• Oversee daily service operations for commercial and multifamily clients

• Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies

• Coordinate with Sales Team on accuracy of proposals and maintenance agreements

• Supports ongoing construction operations and internal customers

• Build strong relationships with property managers, facility managers, and ownership groups

• Develop and forecast labor requirements for service operations

• Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements

• Develop and Improve processes, accountability, communication, and team performance

• Maintain a strong safety culture and ensure compliance standards are met

• Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.

• Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.

• Ensure tools, service vans, and uniforms are clean, well kept, and maintained.

• Ensure vehicle & tool stock levels are optimal.

• Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.

• Review reports.

• Work in a safe manner daily and ensure that all safety measures are always taken.

• Passion for teaching, learning, and sharing knowledge.

• Moderate lifting.

• Ability to self-schedule on occasion and work independently as required.

• Drive company culture of quality, customer service and safety through-out work force

Qualifications

• 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades

• Strong knowledge of commercial and multifamily service operations

• Experience managing technicians and field service teams

• Proven ability to lead people, solve problems, and drive performance

• Experience with dispatch/service software

• Experience with Service Titan platform a plus

• Proficient with computers and able to learn company software.

• Strong communication and customer relationship skills

• Financial acumen with budgeting, labor management, and P&L accountability

• Highly motivated to achieve goals and excellence.

Benefits

• Competitive Salary

• Health/Dental/Vision Insurance

• Continuing Education assistance

• 401(k) with 4% company match
• Eligibility for a performance-based bonus tied to individual and company results