Resident Support - PT (Fairpark)

Job Description

Job Description

Description:

Resident Support - Fairpark

Weekends required

Part-Time Position

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule : To treat all people as we ourselves would wish to be treated.
• Positive Influence : To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Resident Support Staff at Switchpoint plays a vital role in creating a safe, welcoming, and supportive community for individuals 55+ and veterans who have experienced homelessness. As the first point of contact for residents and guests, this position provides crisis intervention, supports daily operations, promotes resident engagement, and helps maintain a secure and positive environment. In this position, you will serve as role models by embodying Switchpoint's mission and values through compassion, professionalism, and integrity. By building positive relationships and maintaining healthy boundaries, they help create an environment where residents can rebuild, grow, and thrive.

Responsibilities:

• Understand and uphold Switchpoint's mission, values, policies, and procedures.
• Provide exceptional customer service to residents, guests, and community partners.
• Maintain accurate shift logs and document significant incidents and activities.
• Listen to resident concerns and respond appropriately within the scope of the role.
• Communicate resident concerns to Case Management and Site Management.
• Conduct routine interior and exterior safety and security rounds, documenting and reporting concerns.
• Monitor security cameras and maintain activity logs.
• Ensure all visitors properly sign in and
• Respond to safety and security concerns by contacting non-emergency dispatch or 911 when appropriate.
• Assist with convenience store transactions as assigned.
• Support daily site operations and perform other duties as assigned.
• Other duties as assigned.

Qualifications & Preferred Experience:

• Previous experience working with individuals experiencing homelessness, mental illness, or substance use disorders is highly preferred.
• Knowledge of mental health, trauma, and substance use challenges.
• Ability to model professionalism, maintain appropriate boundaries, and exercise sound judgment during crisis situations.
• Strong interpersonal, written, and verbal communication skills.
• Compassionate, dependable, and able to work effectively in a residential team environment.
• Proficiency with Microsoft Excel, Outlook, and Teams for documentation and communication. out and comply with visitor policies and curfew.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Parti-time included)
• VASA (Part-time included)

Compensation:

Starting wage: $16.50

Weekends required

Part-Time Position

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."