Front Desk Administrator

Job Description

Job Description

Front Desk Administrator

Allentown, PA

Monday-Friday | 9:00 AM - 5:30 PM

Fully Onsite

About the Opportunity

Join one of the region's leading healthcare organizations during its busiest enrollment season. This role offers valuable exposure to healthcare, insurance, Medicare, and marketplace enrollment operations while providing an exceptional customer experience in a professional retail office setting.

Position Overview

We are seeking a friendly, professional, and organized Front Desk Administrator to serve as the first point of contact for customers visiting a healthcare enrollment center. This individual will play a key role in creating a welcoming experience, managing appointments, processing customer information, and supporting day-to-day office operations.

Key Responsibilities

• Greet and assist walk-in and scheduled customers in a professional and welcoming manner.
• Schedule appointments both in person and over the phone.
• Answer basic questions regarding health plan options, enrollment processes, and appointment logistics.
• Process member information and documentation accurately.
• Accept and process customer payments.
• Maintain accurate records within company systems and CRM platforms.
• Collaborate with sales representatives and team members to ensure a seamless customer experience.
• Support customer flow and front desk operations during high-volume periods.

Qualifications

• Previous customer service, administrative, receptionist, or front desk experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.
• Experience working with a CRM system preferred.
• Ability to manage multiple priorities and high-volume customer interactions.
• Strong attention to detail and organizational skills.
• Professional, customer-focused demeanor.

What We Offer

• Opportunity to gain experience within the healthcare and insurance industry.
• Professional office environment with consistent business hours.
• Exposure to enrollment and customer service operations.
• Potential consideration for future opportunities within the organization.
• Supportive team environment working alongside experienced sales professionals.

This is an excellent opportunity for someone who enjoys helping people, thrives in a customer-facing environment, and is looking to build experience in healthcare administration and customer service.

Job Type & Location

This is a Contract position based out of Center Valley, PA.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Center Valley,PA.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.