Customer Retention Specialist - State Farm Agent Team Member

Benefits: 401(k) Bonus based on performance Opportunity for advancement Paid time off Training & development Customer Retention Specialist – Sales & Service Focus Dorrit Emerich State Farm 6 N Main Street Coopersburg, PA 18036 Protect Relationships. Strengthen Coverage. Grow the Book. Dorrit Emerich State Farm is seeking a Customer Retention Specialist who excels at delivering exceptional service while confidently identifying in-book sales opportunities. This role is ideal for a relationship-driven professional who understands that strong service builds trust—and trust leads to growth. You will work closely with existing customers, managing renewals, handling service requests, and conducting proactive coverage reviews to ensure clients are properly protected. The right candidate can pivot naturally from service conversations into meaningful recommendations that strengthen accounts. What You’ll Do Communicate with existing customers regarding renewals, policy changes, and coverage questions Conduct proactive policy reviews to identify coverage gaps and cross-sell opportunities Provide professional support during service and claims-related conversations Recommend additional protection using a needs-based approach Maintain accurate documentation and ensure compliance with agency procedures Collaborate with team members to meet retention and production goals Licensing Requirements Active Pennsylvania Property & Casualty license required prior to Day 1 start If not currently licensed, P&C must be obtained before starting Full licensing support, study resources, and onboarding guidance are provided throughout the process What We’re Looking For Strong customer service mindset with the ability to pivot into sales conversations Excellent communication and listening skills Detail-oriented and organized with disciplined follow-up Comfortable working in a goal-driven environment Prior customer service, account management, or insurance experience preferred Pivot service conversations into in-book sales opportunities when appropriate. Compensation & Growth Opportunity to increase income through in-book sales Supportive team culture focused on service and growthOngoing professional development opportunities If you enjoy building long-term relationships, providing exceptional service, and growing accounts through meaningful coverage conversations, apply today to join Dorrit Emerich State Farm. Dorrit Emerich State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. #J-18808-Ljbffr Dorrit Emerich - State Farm Agent