Office Administrator & Information Specialist

Office Administrator & Information Specialist  

Defining Tomorrow with Information Today™  

ISB Global Services – Defining Tomorrow With Information Today!  

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documentation, and investigative services for organizations of all sizes. 

We are currently seeking a highly organized and detail-oriented  Office Administrator & Information Specialist  to join our team. 

Position Summary  

The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day-to-day functioning of the office while maintaining accuracy, quality, and timeliness in handling client documentation and reporting. 

Key Responsibilities  

Office Administration:  

• Manage daily office operations, ensuring a well-organized and efficient work environment
• Coordinate incoming and outgoing communications, including phone calls, emails, and mail
• Maintain office supplies, equipment, and vendor relationships
• Schedule meetings, training sessions, and internal events
• Support leadership with administrative tasks, reporting, and coordination
• Assist with onboarding logistics and general employee support as needed

Information Specialist Functions:  

• Process insurance-related documents and claims accurately and efficiently
• Ensure the accuracy and quality of reports delivered to clients
• Maintain detailed records and ensure proper data management practices
• Handle both physical and electronic documentation in a timely manner
• Provide professional and responsive customer service to clients and vendors
• Support inbound inquiries and resolve issues with a high level of professionalism

General:  

• Meet performance goals and deadlines set by leadership
• Participate in training sessions, meetings, and continuous improvement initiatives
• Collaborate cross-functionally with internal teams to support operations

Qualifications & Requirements  

• High school diploma or post-secondary education (certificate or diploma preferred)
• 2+ years of experience in an administrative, office support, or customer service role
• Experience in a fast-paced, detail-oriented environment
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel)
• Ability to multitask, prioritize, and problem-solve independently
• Professional, proactive, and customer-focused mindset

Preferred Assets  

• Experience in insurance, administrative operations, or document processing
• Background in call center or high-volume customer service environments
• Bilingual (English/French) is considered an asset

Location: 3295 River Exchange Drive, Norcross, GA

Benefits:  

• Benefits 
• Paid Vacation 
• Employee Assistance Program 
• Competitive Pay 
• Learning and Development Opportunity 
• Growth Potential 

Job Type:  

• Full Time, In Person 
• Permanent 
• Existing Vacancy 

Pay: $ 50,000 - $55,000/ year  

Ready to Apply? 

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to  View email address on click.appcast.io .