Platform Manager

Job Description This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation. Responsibilities Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners Manages User Acceptance Testing execution and documents evidence of success prior to release Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals Become a subject matter expert in CreditCenter across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations) Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to aid regression scenario definitions and ensure comprehensive regression suite test coverage Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions Required Qualifications 5+ years experience in credit underwriting, monitoring, collateral analysis, credit fulfillment, or banking and credit projects Familiarity with credit policy and procedures Ability to create and maintain partnerships with multiple stakeholders Problem solver; ability to think critically and offer creative solutions Strong attention to detail and a willingness to learn technical specs Self-starter who is comfortable operating independently in an ambiguous environment Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations. Executive presence required Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment Experience with managing and leading teams, projects or initiatives Experience with presenting and training preferred Desired Qualifications 10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, Technology, etc.) Experience writing test scripts and/or testing a technology application (e.g. User Acceptance Testing, Regression Testing, etc) Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred Experience with project based work and/or delivering projects using the Agile methodology Intellectually curious and strong desire to continually learn Driven to understand the "why" behind a current practice or business problem Skills Influence Problem Solving Process Effectiveness Production Support Technical Troubleshooting Agile Practices Attention to Detail Planning Prioritization Release Management Adaptability Change Management Critical Thinking Research Usability Testing Self-Starter Shift 1st shift (United States of America) Hours Per Week 40 Pay Transparency & Benefits Pay range: $125,000.00 - $162,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible: This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank Of America