Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support our client in the Haddam, Connecticut area through a Contract position focused on responsive, detail-oriented service. In this role, you will handle inbound inquiries, assist with order-related requests, and provide clear product and service information to help resolve issues efficiently. The ideal candidate is attentive, courteous, and committed to creating positive customer experiences while building trust with every interaction.

Responsibilities:

• Respond to incoming customer calls and inquiries with a service-focused approach.

• Enter and update customer orders accurately while confirming details and resolving discrepancies.

• Provide clear information about products, services, and account-related questions to support customer needs.

• Investigate customer concerns and work toward timely, effective solutions for routine issues.

• Document interactions and maintain accurate records of requests, updates, and follow-up actions.

• Manage both inbound and outbound communication as needed to address questions and complete service requests.

• Escalate more complex concerns to the appropriate team when additional support is required.

• Prior experience in customer service, call center support, or a similar client-facing role.
• Ability to handle inbound calls efficiently while maintaining a detail-oriented and empathetic manner.
• Experience with order entry and processing customer requests with strong attention to detail.
• Comfortable communicating clearly with customers by phone and in writing.
• Strong problem-solving skills and the ability to respond calmly to complaints or general inquiries.
• Proficiency with basic computer systems and data entry tasks.
• Ability to manage multiple tasks in a fast-paced service environment.