Veterinary Practice Manager

The Best Friend's Mission is to do nothing short of making history by bringing about a time when there are No More Homeless Pets. Our goal is that every animal shelter in every community in the country be no kill. The fact is, we have a great culture, populated by fun, dedicated, and brilliant people. But we're always looking for talented people who can help us make history, and that's where you come in. Location: 845 N 100 W #107, Orem, UT 84057 Hiring Range: This position's hiring range is anticipated to be $70,000 to 80,000 annually, depending on experience, plus great benefits! PositionSummary: Veterinary Program Managers are key leaders responsible for the daily functions, efficient operations, and growth of veterinary programs. Managers act with urgency, leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Managers may receive intensive assignments in a particular program, based on organizational needs. Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it’s how we generate and respond to change, it’s how we plan and make decisions, it’s how we do what we do. Essential Duties and Responsibilities: Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, and volunteers as well as the animals every day. This includes listening, being present, being supportive of others, and demonstrating compassion and curiosity in conflict. Lead and manage teams, provide strategic direction, and promote lifesaving objectives; oversee, coordinate, and ensure efficient operations of high-quality veterinary care teams of staff and volunteers; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving. Provide support, training, mentoring, and performance feedback; conduct performance conversations; participate in recruitment and hiring; ensure teams meet expectations for Best Friends’ program requirements and procedures; lead teams so that each person achieves their fullest potential as contributors to Best Friends mission and goals. Prepare and manage the department’s operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends’ programs to advise teams. Work collaboratively with and assist Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping. Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions. Maintaining inventory, supply ordering, upkeep of medical supply accounts. Relationship building with coalition partners, other Best Friends departments, and members of the public. Proficiency in all clinic rotations. Real-time performance conversations/performance management. Collaboration with DVM to ensure proper medical protocol adherence/best practices. Accounting and billing management. Focus on UT Co. strategic community goals i.e. TNVR. Assist with managing our TNVR Voucher Program. Skills and Experience: Experience in leading teams or managing people, including staff and volunteers, with a highly preferred record of programming growth. Minimum of one year working or volunteering in an animal shelter, veterinary clinic, or hospital required. Excellent communications skills: comfort with public speaking and presentation experience; ability to professionally advocate Best Friends’ position on issues. Bilingual or multilingual skills are preferred but not required. Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process. Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats. Strong interpersonal skills, team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands. Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved. Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn. PhysicalRequirements: Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed. Daily hours and days of the week may vary according to the needs of the department's schedule; position includes weekends, nights, and holiday work. Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society. Culture Statement and Responsibility We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Best Friends received a 2022 Top Workplaces USA award from Energage. Visit the Best Friends Animal Society page on the Energage Top Workplaces award winners' site here to learn more. Not only do we take pride in cultivating a welcoming and supportive community and culture for our employees, but we also offer competitive benefits that make it easy to see why we were granted such an awesome award. We offer competitive pay including the opportunity to receive a discretionary bonus based on performance. We offer medical, dental, vision, basic and supplemental life insurance, short- and long-term disability, dependent care reimbursement, pet sitting reimbursement when traveling for work, flexible spending account, and health savings account. We offer generous paid time off, nine paid holidays annually, an auto insurance discount, and legal and identity theft coverage. For added well-being support, we offer pawternity leave for employees to have time to care for their personal pets, mental health support, and an employee assistance program. We also offer a generous 401(k) savings plan. Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society. #J-18808-Ljbffr