Jira Administrator
Jobtailor
Serve as primary administrator for Jira Software and manage organization-level settings, sandbox/production practices, and change control Configure and administer Jira Align, maintain the Jira–Jira Align connector, manage hierarchy mapping, PI cadences, sprints, value streams, OKRs, dependencies, risks, roadmaps, capacity planning, and forecasting Support PI Planning and SAFe/LPM best practices Design AI-assisted workflows and build Jira/JSM automations and scripted solutions Architect integrations with DevOps, incident management, identity providers, CRM/ERP, and BI platforms Evaluate and govern Marketplace apps, define API/webhook patterns, and deliver integration runbooks and monitoring Implement JSM portals, request types, SLAs, queues, and knowledge integrations Configure Assets/CMDB and ITIL-aligned Change, Incident, and Problem workflows Improve deflection and MTTR Deliver executive-ready dashboards and maintain data hygiene Partner with Analytics to model Jira/Align data for Power BI and Tableau Establish change management and complete migrations, consolidations, and major upgrades Create documentation Translate business needs into scalable system designs and own the platform enhancement roadmap Deliver stakeholder training Requirements Minimum of 8+ years administering Jira at scale (Cloud or Data Center) 2–4+ years administering Jira Align, including hierarchy design, PI cadence setup, and connector configuration Demonstrated success implementing AI/automation for service and delivery use cases Proficiency with Jira/JSM Automation Proficiency with ScriptRunner (Groovy) Proficiency with REST APIs using Python or JavaScript Proficiency with webhooks Strong understanding of SAFe or other scaled agile frameworks Strong understanding of ITIL practices Excellent communication, stakeholder management, documentation, and data/reporting mentality Preferred: Atlassian ACP-100/120 and ACP-620 certifications Preferred: Jira Align/SAFe certifications including Jira Align Program Admin, SPC, LPM, RTE, and PO/PM Preferred: Experience with Advanced Roadmaps, Xray/Zephyr, and value stream metrics Preferred: Experience integrating Atlassian with Power Platform, Workato, Zapier, or serverless functions Preferred: Background in regulated environments including SOX, SOC 2, or ISO 27001 Core Competencies Expertise in administering Jira and Jira Align at scale, with a strong focus on automation, integration, and ITIL practices. Proven ability to translate business needs into effective system designs and deliver comprehensive stakeholder training. Highest-signal resume keywords Jira Administration Jira Align Administration AI/Automation Implementation SAFe Framework Understanding ITIL Practices Knowledge ATS Optimization Keywords Hard Skills Jira Software Administration Jira Align Configuration Jira/JSM Automation Proficiency ScriptRunner (Groovy) REST APIs (Python or JavaScript) Webhook Proficiency Change Management Data Hygiene Maintenance Capacity Planning Forecasting Soft Skills Excellent Communication Stakeholder Management Documentation Skills Data/Reporting Mentality Certifications & Qualifications Atlassian ACP-100 Atlassian ACP-120 Atlassian ACP-620 Jira Align Program Admin SPC LPM RTE PO/PM Industry Keywords SAFe Scaled Agile Frameworks ITIL SOX SOC 2 ISO 27001 Value Stream Metrics Tools & Technologies Jira Jira Align Power BI Tableau DevOps Integrations CRM/ERP Systems BI Platforms Marketplace Apps Advanced Roadmaps Xray/Zephyr #J-18808-Ljbffr
- ...Jobtailor is seeking an experienced Jira/JSM administrator to lead enterprise-scale deployments in the US. You will own Jira and Jira Align configurations, oversee AI-driven automation, and guide SAFe and ITIL-aligned processes across teams. You will design integrations...Suggested
Jobtailor
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