Sr. Specialist Field Services- Federal

The Sr. Specialist Field Services plays a critical, high-impact role within Randstad Federal serving as the strategic liaison between field leadership and the broader operations ecosystem, providing essential operations support to senior leaders across RF. This is an operational support role focused on driving action, building consistency, managing escalations, and executing root cause analyses to optimize field performance. Acting as a ‘Single Point of Contact’ (SPOC) for operational efficiency and enablement updates, balancing a high bias for action with a structured approach to problem-solving, this role is explicitly distinct from administrative, onboarding, or direct system data-entry positions; you will perform functions to ensure the timely completion of initiatives, projects (onshore & offshore) and program oversight, identify and mitigate risks and issues, create and maintain an environment that promotes positive communication and collaboration within the business unit and broader organization, use independent judgment and discretion in job performance for at least 80% of each workday and will provide oversight and guidance to lower level specialists, as needed. What you get to do: Program Launch & Oversight: Actively drive business initiatives, including, but not limited to: introducing the program framework, managing initial executive expectations, documenting immediate, top-of-mind concerns & progress, reporting on KPI performance analytics. Rigorous Follow-Through: Maintain formal post-meeting cadence with senior leaders to project a highly professional, eager, and structured partnership. Collaboration Optimization: Identify overlapping leadership matrixes and recommend combined operational touchpoints whenever logistically appropriate to maximize executive efficiency. Operational Visibility: Ensure 100% precision and compliance in maintaining the Field Services tracking ecosystem, guaranteeing clear visibility for executive auditing. Escalation Leadership: Take the absolute lead on managing, tracking, and resolving complex, escalated operational issues raised by field leaders. Strategic Governance: Plan, coordinate, schedule, and lead regular, recurring monthly alignment meetings with designated Senior Leaders to align on operational priorities and understand where we have areas of opportunity. Bias for Action: Actively take ownership of issues raised in leadership channels, ensuring continuous momentum, accountability, and definitive follow-ups. Operations & Communications: Author and deliver field operations updates to leadership teams, keeping them closely aligned with corporate operational frameworks. Event Oversight: Assist in the operational coordination of large-scale Executive Leadership Team (ELT) events and high-profile meetings when dedicated administrative support is absent, or collaborate with existing Executive Assistants (EAs) as an operational partner. Single Point of Contact (SPOC): Rigorously track, coordinate, and document all regional escalations, issues, and strategic touchpoints utilizing the centralized Field Services tracker. Pattern Identification: Analyze logged operational gaps and friction points to uncover systematic vulnerabilities, recurring issues, and bottlenecks. Root Cause Analysis (RCA): Perform comprehensive root cause analyses on systemic field issues and synthesize actionable recommendations for senior leadership review. What you need to bring: Minimum 4-year degree or equivalent work experience required 3+ years Proven experience in Staffing Operations, end-user Systems/Product/Tools delivery and adoption Proficiency using Google mail, calendaring and shared drives Proven experience in Field Operations, Sales Operations, Program Management, or Corporate Enablement within a digital services, staffing, or technology consulting environment. Exceptional organizational governance with the ability to operate effectively as a Single Point of Contact (SPOC) for high-level stakeholders. Demonstrated ability to perform Root Cause Analysis (RCA) and look at data points to map patterns of issues. Superior verbal and video communication skills; ability to command video-based alignment meetings and build trust with Senior Executive leaders. A strong "bias for action"—someone who proactively hunts down solutions rather than simply logging problems. Familiarity with tracking tools, CRM/ATS ecosystems, and modern cloud productivity platforms. Proven experience collaborating & coordinating resources across onshore & offshore teams, lines of business, functional partners and internal & external stakeholders. Randstad Digital operates in a hybrid work model in areas where we have offices. There should be no expectations that this is a full time remote role, even in areas where we have no offices at the time of hire. You are expected to comply with our hybrid work policy and guidelines. This job posting is open for 4 weeks. #J-18808-Ljbffr Randstad North America