IT Specialist

We have an outstanding Contract position for anIT Specialistto join a leading Company located in theBirmingham, ALsurrounding area. The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. Job Responsibilities: Customer Service: Providing a positive user experience by being patient , empathetic , and helpful . Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. User Account Management: Managing user accounts, including creating accounts , assigning permissions, and resetting passwords . Software Installation and Configuration: Assisting with the installation and setup of software applications. Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently. Basic Hiring Criteria: High school diploma or equivalent. Minimum of 5 years of Current IT Support Experience. Experience with Windows environments, including workstations and servers. Experience with Active Directory, including Group Policy, File/Print sharing, RDP. Preferred Qualifications: Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users. Ability to work both independently and collaboratively within a team environment. Experience with Windows 10/11. Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus. Experience with Medical IT is a huge plus. Basic understanding of networking concepts and protocols. Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance #J-18808-Ljbffr