IT Support Specialist II (local only)

READINESS DELIVERED! Kratos Defense & Security Solutions develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions-always striving to do the right thing. This job is onsite at our office in Birmingham, AL.

GENERAL JOB SUMMARY:

The IT Support Specialist will be responsible for ensuring the smooth operation of Kratos' computer systems. This position will manage the installation, maintenance, and troubleshooting of hardware, software, and some networking components to maintain optimal performance and security. The role involves monitoring system activity, implementing upgrades, vulnerability management, and providing technical support to users. Collaboration with other IT staff and departments is essential to address technical issues and implement IT strategies aligned with business objectives.

ESSENTIAL JOB FUNCTIONS:

• Work support tickets and support IT projects for local office
• Manage new user setups
• Create/disable user accounts
• Create/modify/delete security groups
• Add/remove users to/from security groups
• Create/modify system folder structure
• Perform hardware/software installations and upgrades
• Mitigate vulnerabilities from weekly report
• Ensure backup operations complete successfully
• Document processes for creation of departmental SOPs
• Report violations of corporate policies
• Support IT Site Lead with network & system configurations, functionality, and security
• Get training (as needed) to support essential job functions
• Notify IT Site Lead of planned configuration changes to systems
• Participate in training (as needed) to support essential job functions
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITY: This position has no supervisory responsibilities.

Required Skills and Experience

• US Citizenship
• Bachelor's degree and 2 years of experience, or 5 years of experience without a degree
• Secret security clearance desired, TS preferred
• Excellent written, verbal, and presentation skills
• Exceptional time management and flexibility
• Organized self-starter with minimal oversight
• Capability to work closely with multiple teams to accomplish tasks
• Ability to prioritize multiple tasks
• Dedicated to producing excellent solutions consistently
• Linux administration experience preferred
• Office 365 experience preferred

Work Environment:

In performing the work for this position, the employee must be able to:

• Perform work utilizing a computer for extended periods of time
• Sit for extended periods of time without leaving the work area
• Climb ladders and stairs in performing the work (rare)
• Walk for reasonable distances while performing work

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