IT Support Engineer II

The Solutions Team LLC

Job Type

Full-time

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
Administer user accounts, permissions, and access controls across client environments
Monitor and maintain servers, workstations, and network devices
Perform patching, updates, and security hardening tasks
Serve as an escalation resource for lower-level engineers
Maintain accurate and thorough documentation in service management systems
Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

2-4 years of IT support experience
Strong understanding of networking fundamentals
Hands-on experience with Microsoft 365 and Windows Server
Strong troubleshooting and documentation skills
Live in Metro Birmingham Area

Preferred Qualifications

Experience working in a Managed Service Provider environment
PowerShell or scripting knowledge
macOS and iOS support experience

Benefits & Perks

Paid Time Off program in accordance with company policy
Company-observed paid holidays
Health insurance options available to eligible employees
CrewHu employee recognition and rewards program
$50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the IT Support Engineer II in Birmingham, AL vacancy

IT Support Specialist II (local only)
...onsite at our office in Birmingham, AL. GENERAL JOB SUMMARY: The IT Support Specialist will be responsible for ensuring the smooth operation... ...other duties as assigned Keyword: IT Support Specialist II Required Experience: SUPERVISORY RESPONSIBILITY: This...
Suggested
Full time
Work at office
Local area
Kratos Defense
Birmingham, AL
a month ago
Systems Administrator II
...seeking a skilled and detail-oriented System Administrator II or III to support and evolve enterprise IT infrastructure across IT and OT environments. This... ...Support OT infrastructure in collaboration with engineering and operations teams Develop technical documentation,...
Suggested
Weekly pay
Local area
Quanta Services
Birmingham, AL
5 days ago
Network Engineer II
...Network Engineer II Network Engineer II serves as a senior technical leader responsible for the design, security, and operational integrity... ...with leadership responsibilities, ensuring the network supports secure, compliant, and resilient business operations. The position...
Suggested
Alabama One Credit Union
Birmingham, AL
2 days ago
IT Help Desk Specialist
$25 - $27 per hour
...IT Help Desk Specialist We are a professional staffing firm, working with organizations across the country to place exceptional... ...network connectivity, and peripheral device issues. Provide support for Microsoft 365 applications, including Outlook, Word, Excel,...
Suggested
Hourly pay
Temporary work
Remote work
Workway
Homewood, AL
3 days ago
Network Engineer II
$63.88k - $103.8k
...Join to apply for the Network Engineer II - ENT role at UAB Medicine Position Overview Pay range... ...(HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly... ...installation, monitoring, maintenance and support of all network hardware, software, and communication...
Suggested
Full time
Work experience placement
Local area
UAB Medicine
Birmingham, AL
2 days ago
IT Specialist (DATAMGT)
...Job Title Data Engineer Job Description Serve as a seasoned data engineer responsible for developing data ETL pipelines in Python and Spark. Craft data storage and processing solutions using structured query language (SQL), unstructured query language (NoSQL)...
Treasury Department
Birmingham, AL
4 days ago
IT Technician
...Position Summary: We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to our employees. The ideal candidate will have strong troubleshooting abilities, a passion for delivering excellent service, and the...
Work at office
Remote work
Relocation package
Bradley Arant Boult Cummings
Birmingham, AL
4 days ago
IT Specialist (DATAMGT)
...IT Specialist (Datamgmt) This position is located at Bureau of the Fiscal Service, Office of the Chief Data Officer. As an IT Specialist (DATAMGT), you will be implementing the Bureau's data strategy, which includes expanding its Fiscal Data Hub. The Fiscal Data Hub...
Work at office
US Government Jobs
Birmingham, AL
4 days ago
Electrical Engineering Design
...Electrical Engineer II Quanta Power Solutions is seeking a motivated Electrical Engineer II to support the design and development of electrical systems for EPC power generation and distribution projects. This role supports projects involving gas turbines, renewable...
Weekly pay
Work at office
Local area
R. R. CASSIDY, INC.
Birmingham, AL
5 days ago
Tier II Support Technician
...providing advanced technical support and troubleshooting services for... ...Mentoring Tier I and Tier II technicians and providing guidance... ...of tickets to a Senior Engineer after the initial assessment,... ...Prolific understanding of IT principles and an ability to troubleshoot...
Work at office
Remote work
Lyons HR, LLC
Birmingham, AL
14 days ago
IT Support Specialist
...IT Support Specialist At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide... ...needed (up to 5% of the time) A 2-year degree in Computer Engineering, Computer Science, or equivalent degree A 4-year degree...
Temporary work
Monday to Friday
Revere Control Systems
Birmingham, AL
7 hours ago
Process Engineering Positions
...Process Engineer II Quanta Power Solutions is seeking a motivated Process Engineer II to support the design and development of process systems for power generation projects, including simple-cycle gas turbine installations, combined-cycle power plants, and reciprocating...
Weekly pay
Work at office
Local area
Ampacity
Birmingham, AL
4 days ago
Now Hiring IT and Telecom Field Technicians
...This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Birmingham, AL
4 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES is hiring skilled technicians in Homewood, Alabama. This hands-on I.T. and Telecom role requires candidates to perform diverse tasks from OS installations to structured cabling. Applicants should have at least 1 year of relevant experience and a reliable...
For contractors
Flexible hours
Hardy Industries Inc
Homewood, AL
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES in Vestavia Hills, Alabama is looking for skilled I.T. and Telecom technicians to support a national client base. This position involves hands-on tasks beyond traditional roles, including OS installations and structured cabling. Ideal candidates should...
For contractors
Flexible hours
Hardy Industries Inc
Vestavia Hills, AL
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES seeks skilled technicians in Mountain Brook, Alabama for a hands-on I.T. and Telecom role beyond helpdesk tasks. Responsibilities include technical installations, structured cabling, and working on-site across multiple environments. Required experience...
For contractors
Flexible hours
Hardy Industries Inc
Mountain Brook, AL
1 day ago
Engineer II
...Additional Information Job Number 26070372 Job Category Engineering & Facilities Location 2221 Richard Arrington Jr Blvd N,... ...Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond...
Full time
Work experience placement
Remote work
Shift work
Marriott
Birmingham, AL
5 days ago
Engineer II
...Three Notch Group, we are a leading civil engineering firm with over 75 years of experience,... ...team members can build lasting friendships, support one another, and guide our clients in... ...on their personal development and growth. It includes metrics such as skills development...
Contract work
Work at office
Night shift
CDG
Birmingham, AL
1 day ago
Mainframe Computer Operator
...operating enterprise mainframe systems and related peripherals to support daily production workloads. This role provides first-line... ...training or coursework is a plus. • Experience working in an IT operation's, help desk, NOC, data center, or similar production-...
Work experience placement
Shift work
Night shift
Piggly Wiggly
Bessemer, AL
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Birmingham, Alabama is seeking skilled technicians for a hands-on I.T. role. This position involves working beyond standard helpdesk tasks, including OS installations, structured cabling, and telecom work across varied environments such as retail and...
Flexible hours
HARDY INDUSTRIES
Birmingham, AL
4 days ago
Technical Support Engineer
.... The culture is centered around teamwork, accountability and supporting each other and because they provide many opportunities for advancement... ...the front line of technical truth . The Technical Support Engineer serves as the primary technical support resource for customers...
Work at office
Remote work
Relocation package
Monday to Friday
Flexible hours
Your Hiring Coaches
Birmingham, AL
5 days ago
Desktop Support Technician
...Solutions | Neapoltan Ice Cream Experience Founder The Tier 2 Desktop Support Specialist is responsible for providing advanced technical... ...-users on technical issues and best practices. Collaborate with IT teams, including network administrators and system administrators...
Full time
Work at office
Remote work
APT Ltd
Birmingham, AL
3 days ago
Network Engineer Associate - DHA NE&S
...Network Engineer Associate ASRC Federal Data Network Technologies LLC is seeking a Network Engineer Associate to support an upcoming DHA contract. This work will be supported at various CONUS sites, as well as Alaska and Hawaii. The individual must be flexible to work...
Contract work
Local area
Flexible hours
ASRC Federal Holding Company
Homewood, AL
3 days ago
Electrical Engineer II
...PURPOSE The primary responsibilities of the Electrical Engineer II involves the design, development, modification, and implementation... ...a plan for corrective action. Participate in the general support and maintenance of the electrical and electronic subsystems of...
ibml
Irondale, AL
1 day ago
Network & Systems Administrator
...Main Street in Birmingham, Alabama, is looking for a technical support professional to assist the IT Operations Manager. The role involves maintaining and operating the company’s technical infrastructure, providing user support, and installing business equipment. The ideal...
Main Street Inc
Birmingham, AL
1 day ago
Network Support
...Network Administrator (Grandview Location) The Network Administrator is responsible for the administration, optimization, and support of the organization's wired and wireless network infrastructure across multiple campuses at Church of the Highlands (“Highlands”) and Highlands...
Weekend work
Church of the Highlands
Birmingham, AL
2 days ago
On-Site Desktop & Laptop Support Technician
A global technology service provider in Homewood, AL, seeks a Dynamic PC Support position to provide customer support for various client products. Responsibilities include troubleshooting desktops and laptops, completing administrative tasks associated with service calls...
Worldwide TechServices
Homewood, AL
3 days ago
Network Operations Technician
Overview Regional Hub Technician — The Musco Services Team has an opening for a Regional Hub Technician at our Birmingham, Alabama office. This position will perform maintenance, repair, and inspection of Musco's warranty product in the field while safely operating equipment...
Odd job
Work at office
Night shift
Musco Sports Lighting
Birmingham, AL
9 hours ago
Network Security Specialist
...Responsibilities: Identify and correct a variety of data management issues Coordinate with infrastructure, engineering, and application project/support teams to ensure new policies/assets are deployed efficiently Serve as a technical expert and demonstrate...
Contract work
Artech
Birmingham, AL
4 days ago
Automation Engineer II
$100k
...say about Evonik: The automation engineer is responsible for maintaining all aspects... ...for both employees and contractors. Support GMP, ISO, change control, and validation... ...Directory. Experience supporting automation IT infrastructure, including Microsoft...
For contractors
Local area
Flexible hours
Evonik Industries
Birmingham, AL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Support Engineer II. Be the first to apply!