IT Technician

Position Summary:

We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to our employees. The ideal candidate will have strong troubleshooting abilities, a passion for delivering excellent service, and the technical expertise to support a range of systems and software. As an IT Technician, you will play a vital role in ensuring smooth operation of various IT services.

Key Responsibilities:

• Deskside Support: Provide in-person technical support to employees for issues with desktops, laptops, and peripherals, ensuring swift resolution of hardware and software problems.
• Zoom Phone Support: Configure, provision, troubleshoot, and support Zoom Phone services, including user onboarding, call routing, auto attendants, call queues, number assignments, desk phones, soft phones, and related hardware/software issues.
• Windows Operating Systems: Assist with the installation, configuration, and maintenance of Windows operating systems, ensuring optimal performance.
• AV Systems: Support and troubleshoot Zoom video conferencing systems, including AV equipment, ensuring smooth meetings and video calls.
• Printers and Peripherals: Troubleshoot and resolve issues related to networked printers, scanners, and other office peripherals.
• Legal Applications: Provide support for legal-specific applications such as NetDocuments, addressing user questions, configurations, and software-related issues.
• Software Updates: Install and manage software updates for operating systems, legal applications, and other software.
• User Training: Provide training and guidance to employees on the effective use of technology, tools, and software.
• Documentation: Maintain detailed logs of technical issues and resolutions, ensuring all support actions are properly documented in the help desk system.
• Collaboration: Work closely with other IT team members to address escalated issues and ensure overall system performance is optimized.
• Travel: Ability and willingness to travel to firm offices and remote locations as needed to provide on-site technical support, equipment deployments, office openings/relocations, and project assistance.
• After Hours Support: Emergency support on call (24x7) on a rotational basis.

Job Requirements:

• Bachelor's Degree in Computer Science or equivalent experience preferred.
• A minimum of four years in a computer end-user support role, preferably in a professional services office environment such as a legal, accounting, or medical services organization.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows 11 operating systems.
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience managing and supporting Microsoft Intune, including device enrollment, application management, compliance monitoring, endpoint administration, and Windows device lifecycle management.
• Experience with Microsoft 365 support, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and basic Entra ID support.
• Experience configuring and supporting Zoom Phone, including user provisioning, call queues, auto attendants, desk phones, soft phones, and number management.
• Experience utilizing Microsoft Copilot and other AI-powered tools to improve productivity, automate routine tasks, enhance end-user support, and streamline operational workflows.
• Experience with legal software applications such as NetDocuments preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows operating systems (Windows 10, 11).
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience with legal software applications such as NetDocuments preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.

Why Join Bradley?

We offer more than just a job - we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

Bradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.