IT Help Desk Specialist

IT Help Desk Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Help Desk Specialist opportunity with a well-established national real estate services firm specializing in default servicing, including foreclosures, bankruptcies, evictions, and title solutions. This company emphasizes honesty, integrity, and client-focused service, and offers a fast-paced, detail-driven work environment where your contributions make a real impact.

The IT Help Desk Specialist is responsible for below specific duties:

• Respond to IT help desk tickets, phone calls, emails, and walk-up requests in a timely and professional manner.
• Diagnose and resolve hardware, software, network connectivity, and peripheral device issues.
• Provide support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
• Manage user accounts, password resets, access permissions, and basic Active Directory administration.
• Set up, configure, deploy, and maintain workstations, laptops, printers, mobile devices, and related hardware.
• Install, update, and patch software applications and operating systems.
• Support remote users and troubleshoot VPN, Wi-Fi, wired network, and remote access connectivity issues.
• Document support requests and resolutions in the ticketing system and maintain IT documentation and knowledge base articles.
• Assist with onboarding and offboarding activities, including account provisioning/deactivation and equipment management.
• Follow IT policies and security procedures, promote cybersecurity best practices, and report potential security incidents.
• Coordinate with IT Management and third-party vendors to resolve complex technical issues and support infrastructure operations.

Required qualifications for the position include:

• High school diploma or GED.
• 1–3 years of experience in a help desk, desktop support, or IT support role.
• Proficiency with Windows 10/11 and Microsoft 365.
• Familiarity with Active Directory and basic user account management.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Preferred qualifications for the position include:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102).
• Experience with the Spiceworks help desk ticketing system.
• Exposure to law firm or professional services IT environments.
• Familiarity with document management systems.
• Basic understanding of TCP/IP, DNS, and DHCP.

Pay Rate Range: $25.00 - $27.00 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances.