Recall Service Specialist

Review safety investigations to interpret and assess the potential root cause scope and complexity of vehicle issues and their potential remedy options and service impact.
- Conduct Recall Service analysis which includes reviewing repair procedures engineering reports repair concerns CAD tools time studies part / fastener / chemical catalogs ordering & inspecting parts locating & inspecting vehicles etc.
- Collaborate with cross-functional teams to further understand remedy and service solutions and their required parts materials and repair operations.
- Coordinate and lead multiple safety recall activities simultaneously while maintaining accuracy quality and on-time delivery.
- Coordinate labs tools vehicles and parts to support remedy trial remove and install events for lab activities or vehicle inspections.
- Participation in lab events whether as lead or support and follow up on next steps and documentation of the activity is required.
- Track project milestone activities identify risks provide timely status updates and ensure follow-through action items.
- Be a back-up to the Advanced Service Methods Manager as needed performing tasks such as chairing the Remedy Steering Committee meetings maintaining project logs scheduling and leading meetings process development and monitoring / actioning active investigations for movement through the process.

Requirements

Basic Qualifications:
Minimum 3 years of hands-on automotive diagnostic and repair experience including responsibility for vehicle diagnosis repair execution and validation of repair effectiveness in a dealership fleet OEM or independent repair facility. Experience must be based on direct vehicle troubleshooting and repair activities rather than solely on technical support training quality validation or engineering support functions.



Minimum of a Bachelors Degree in Business Automotive Technology or other Technical degree from an accredited university.
Minimum 5-8 years of OEM automotive experience including service engineering vehicle engineering vehicle development technical support or related technical discipline.
Preferred 2-5 years of experience with in automotive processes products or service / engineering operations.
Strong Organizational and Project management skills with the ability to manage multiple projects simultaneously prioritize accordingly and provide regular status updates on results open items and next steps.
Must be a proven self-starter requiring minimal management direction with demonstrated ownership initiative accountability and follow-through to meet required deadlines.
Excellent attention to detail and commitment to accuracy.
Ability to build effective working relationships collaborating across cross-functional organizations at all levels including leading individuals and teams to acquire necessary information to support remedy service solutions.
Thorough understanding of automotive systems (suspension brakes electrical powertrain etc.) with a solid understanding of vehicle diagnosis repair processes and dealership service operations.
Strong demonstration of oral written and listening communication skills.
Position is 100% onsite at Auburn Hills CTC facility. Local travel may be required to contracted service information providers QEC assembly plants vehicle containment or yard-hold locations supplier facilities dealerships and other sites supporting recall investigation and remedy development activities.
Strong PC skills (Excel Word PPT AI / Copilot CAD Outlook etc.).

Preferred Qualifications:
Demonstrated hands-on experience diagnosing and repairing automotive systems including the ability to evaluate service feasibility repair complexity tooling requirements and dealer execution considerations.
Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
Understanding of manufacturing supply chain and purchasing operations.
Diagnostic skills in technical subjects required for field support.
Understanding of EBOM; SBOM; AMPS; Change Notices CAD.
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.

Required Skills:

Current Master Technician ASE certification Dealership diagnose repair and maintain vehicles while providing technical leadership to the service team

Required Education:

Minimum of a Bachelors Degree in Business Automotive technology technical degree.