Client Success Representative

Client Success Representative

The Client Success Representative is responsible for driving revenue for Cardone Ventures by selling a high volume of Elite Edge - our introductory workshop - tickets and introducing and moving qualified business owners through our ecosystem. A successful individual in this role will have a strong desire to master the sales process and the initial steps of our client journey.

Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

Within 30 Days:

• Fully onboarded and confident in the Cardone Ventures sales process, including scripts, CRM (HubSpot), and the Elite Edge product suite.
• Consistently achieving daily activity metrics of 200+ outbound calls and 2.5 hours of talk time while demonstrating understanding of the client lifecycle.

Within 60 Days:

• Consistently closing an average of 6+ Elite Edge ticket sales per week through effective discovery, objection handling, and value-driven communication.
• Managing a personal pipeline of qualified prospects with accurate HubSpot notes, timely follow-ups, and proactive participation in sales training and call reviews.

Within 90 Days:

• Exceeding individual performance goals: 7+ weekly ticket sales, 70% onboarding booking rate, and 70% of clients scheduled into event dates.
• Recognized for top-tier performance, strong alignment with Cardone Ventures' culture, and the ability to independently manage a full outbound sales cycle.

Objectives:

• Make 200 outbound calls daily to generate new leads, ensuring 2.5 hours of talk time per day to maintain high engagement and lead generation volume.
• Engage with clients over the phone, effectively utilizing sales strategies to close deals.
• Sell tickets 7+ tickets per week by uncovering pain points, presenting the Elite Edge event, highlighting the value and benefits of the event to qualified business owners.
• Achieve a 70% onboarding booking rate and 70% of clients scheduled into specific dates
• Generate cash sales while meeting or exceeding daily and weekly sales targets.
• Ensure exceptional customer service to both new and existing clients, responding promptly to inquiries via phone, email, and other communication channels.
• Develop and maintain strong relationships with clients to ensure high customer satisfaction.
• Participate in daily sales training with Cardone University platform, sales meetings and call reviews.
• Stay up-to-date with the latest events, summits, and workshops to effectively promote and sell tickets.
• Gather customer feedback to contribute to product and service improvements.

Competencies:

• Understand customer needs and tailor ticket recommendations accordingly
• Solid communication skills to effectively deal with various levels of management, staff, and/or outside clients
• Demonstrate the ability to build and maintain a robust sales pipeline with consistent follow-ups on unsold opportunities, leading to higher closure rates
• Sense of urgency -able to function in a high-demand and fast-paced environment
• Understand and follow the sales scripts for The Elite Edge
• Ability to meet or exceed sales quota of 200+ outbound calls/day
• Ability to leverage HubSpot CRM and be accurate in taking notes on clients
• Comfortable with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, giftsetc)
• Knowledgeable of the Product and Pricing guide and stay up to date with any changes to our different product offerings
• Ability to maintain a positive attitude and calmly respond to customer's questions to the best of your ability
• Ability to master the outbound sales process.

Education and Experience:

• GED or high school diploma preferred
• At least 1 year sales experience preferred but not required
• Demonstrated experience being a top performer in some arena ( such as athletics, sales, education, etc )

10X Total Rewards:

• Medical, dental, and vision (employee + dependents)
• 401(k) with up to 3% company match
• Parental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for both
• Vacation and sick time that increases with tenure
• Gym membership, 100% paid
• Meal prep service discounts
• Pet insurance through SPOT
• Employee Assistance Program through Guardian
• Professional development reimbursements for outside courses and certifications
• 10X Mentorship Program
• $250K+ in internal education resources across Sales, Operations, Finance, People, and Marketing
• Uncapped commission eligibility for all team members

Physical Requirements:

• Prolonged periods of time sitting at a desk or computer
• Ability to work at in person events ranging 1 - 3 days at a time

Commitment to Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Cardone Ventures uses AI-assisted tools as part of our recruiting process. These tools may be used to support resume screening, candidate outreach, or initial assessments. All hiring decisions are made by our People team and hiring managers. If you have questions about our process please contact us.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to View email address on click.appcast.io. Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.