Admissions Outreach Specialist

Job Description

Job Description

San Antonio, TX | Full-Time | On-Site

Whether you have experience in customer service, retail, sales, hospitality, or a call center, this could be the perfect opportunity to take your skills to the next level and build a rewarding career in higher education!

In this role, you'll be one of the first people prospective students connect with as they explore their educational and career goals. Every conversation is an opportunity to encourage someone, answer questions, and help them take the next step toward a brighter future.

At Hallmark University, our mission is to change individual lives through superior skills, knowledge, and character. We're looking for individuals who are excited to be part of that mission!

What You'll Be Doing:

• Connect With Future Students: Make outbound calls and communicate through email, text, and other channels to engage prospective students.
• Make Every Conversation Count: Build meaningful connections, listen to students' goals, and help them explore educational opportunities.
• Create Excitement: Share information about Hallmark University's programs and the opportunities available to prospective students.
• Guide the Next Step: Connect interested individuals with our Admissions team to help them move forward in the enrollment process.
• Provide Excellent Customer Service: Answer questions, address concerns, and create a welcoming and positive experience.
• Stay Organized: Maintain accurate records of conversations, follow-ups, and student interactions in our CRM system.
• Work Toward Goals: Meet daily outreach and productivity expectations while maintaining a student-focused approach.
• Be Part of a Team: Collaborate with supportive colleagues who share your passion for helping others succeed.

What We're Looking For:

We're looking for friendly, dependable, and motivated individuals who enjoy connecting with others and thrive in an energetic, team-oriented environment.

Required Qualifications:

• High school diploma or GED.
• Strong communication and customer service skills.
• Positive attitude and willingness to learn.
• Ability to communicate professionally and confidently over the phone.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, goal-oriented environment.
• Basic proficiency with Microsoft Office applications.
• Dependable attendance and ability to work assigned afternoon, evening, and weekend shifts.

Preferred Qualifications:

• Associate degree from an accredited institution.
• Previous experience in customer service, retail, hospitality, sales, recruiting, or a call center.
• Bilingual in English and Spanish.
• Experience using customer relationship management (CRM) systems.

Why You'll Love Working at Hallmark University:

• Make a Meaningful Impact: Every conversation is an opportunity to help someone take the first step toward achieving their educational and career goals.
• Build Your Career: Gain valuable experience in admissions, student engagement, communication, and higher education.
• Supportive Team Environment: Work alongside motivated colleagues who value teamwork, collaboration, and student success.
• Put Your People Skills to Work: If you enjoy talking to people and making connections, this is an opportunity to turn those strengths into a rewarding career.
• Be Part of Something Bigger: Join a mission-driven university committed to changing lives through education, professional development, and character.

Work Schedule:

This position requires flexibility to work a rotating schedule, including weekends.

• Shift Options: 10:00 AM–7:00 PM or 11:00 AM–8:00 PM.
• Weekend Requirement: Must be available to work either Saturday or Sunday.
• If scheduled Saturday: Sunday and Monday off.
• If scheduled Sunday: Friday and Saturday off.
• Days Off: Two consecutive days off each week.

Apply today and start making a difference with Hallmark University, where every conversation has the potential to change a life!