Service Operations Consultant I

Job Description The Service Operations Consultant I role contributes to components of programs and processes to support individual business function objectives. This role also provides support within subject matter expertise for assigned program and across the organization for other focused initiatives. Responsibilities Completes assigned tasks and customer support initiatives accurately and within established timelines. With direction, participates in and contributes to operational process improvement projects that enhance the customer experience and service delivery. Owns, manages, and executes at least one critical recurring operational process to ensure consistent and high-quality service. Tracks individual performance, project milestones, and timelines to support timely and effective customer outcomes. Composes and communicates professionally in all interactions including phone calls, memos, letters, and emails to communicate clearly and effectively with customers, partners, and internal stakeholders. Continuously evaluates existing operational procedures and processes to identify opportunities for improved efficiency, service quality, and customer satisfaction. With some direction, supports the development, design, and implementation of new processes that improve operational effectiveness and the customer experience. Monitors due dates and deliverables to ensure timely completion and submission of materials, supporting a responsive and dependable customer experience. Qualifications 4‑year bachelor’s degree (preferred). 2 or more years of experience (preferred). In lieu of education requirements, an equivalent combination of education and experience may be considered. Other Information Compensation: 0.00 – 0.00 annually, based on experience and qualifications. Supervisory responsibilities: This job does not have supervisory duties. Background investigation required. Allstate generally does not sponsor individuals for employment‑based visas for this position. EEO and Fair Chance Compliance Effective July1,2014, under Indiana House Enrolled Act (HEA)1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in SanFrancisco, please click “here” for information regarding the SanFrancisco Fair Chance Ordinance. For jobs in LosAngeles, please click “here” for information regarding the LosAngeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. The Company’s policy is to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, such as hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. #J-18808-Ljbffr Allstate Insurance Co.