Customer Service Representative

Benefits:

• 401(k)
• Company parties
• Paid time off

Love working with people and take pride in getting the details right? At Lawn Doctor of Northern Utah, we keep things friendly and down-to-earth—while holding ourselves to a high professional standard. We’re looking for a Customer Service Representative who enjoys building long-term relationships, keeping customers happy, and being the calm, capable go-to person. If you like a positive team, real responsibility, and work that actually makes a difference (and greener lawns), you’ll fit right in!

About the Role

As a Customer Service Representative, you will manage an established portfolio of customer accounts and serve as the primary liaison between customers and internal teams. Your focus will be on retention, upsells, communication, and ensuring each account receives consistent, high-quality support.

Key Responsibilities

• Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner. 
• Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships
• Collaborate closely with team members to ensure customer expectations are met
• Uphold Lawn Doctor’s standards of professionalism and service
• Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI’s.

Our Core Values

• Team Player
• Positive Attitude
• Driven
• Accountable
• Intentional
• Coachable

Qualifications

• Previous account management or client relationship experience required
• Experience handling payments and managing account collections 
• Strong communication, organization, and follow-through skills
• Ability to manage multiple accounts and priorities effectively
• Customer-focused mindset with attention to detail
• Comfortable working independently and collaboratively
• Spanish speaking (preferred but not required)

What We Offer

• Competitive pay based on experience
• Structured onboarding and ongoing training
• Opportunities for professional growth within a locally owned and operated business
• Supportive, values-driven team environment

Compensation: $18.00 - $24.00 per hour