Customer Support Representative

Job Description

Starting off Part time hours, must be comfortable working 20 hours starting off, and then potential for more hours added in. The hours need to be within this timeframe: 10AM – 3PM (with 30 min lunch break, and 15 min breaks as well)

Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.

Utilize call center software, specifically Genesys Cloud Services, for daily tasks.

Ensure calls are handled efficiently and effectively.

Answer basic questions about childcare based on state program training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Starting off Part time hours, must be comfortable working 30 hours starting off, and then potential for more hours added in.

Shift options: 10–3 or 8–1 or 2 (flexible)

Hiring approach: Start as part-time with ability to transition to full-time

Part-time schedule: Primarily Monday–Thursday, poss Friday

Additional availability: Potential Saturday shifts

Expected hours: ~30 hours per week

(with 30 min lunch break, and 15 min breaks as well)

Reside in Missouri or nearby to complete Missouri fingerprint check.

Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).

2+ years of experience in call center or related field.

Bachelor’s degree or high school diploma + 3 years of relevant work experience.

Active listening skills and excellent communication.

Attention to detail and organizational skills.

Reliability.

Experience working in a remote or hybrid setting; self-sufficient.

Capable of passing a background check. Genesys software experience.

Experience with Salesforce or similar CRM.

Experience with SharePoint.

Background in childcare/health.

Government background.

Bilingual.