Director, Key Account Management IQVIA Clinical Technology

Director, Key Account Management IQVIA Clinical Technology

IQVIA Technologies helps life sciences companies accelerate innovation to make a greater impact on human health. Our transformative technologies harness intelligence, integrate industry leading data and analytics, and use advances AI/ML capabilities to unleash business potential faster.

Our goal is to empower our clients with the technology and digital solutions they need to enhance people's lives and improve healthcare around the world. We provide connecting experience, Data, and Technology to optimize clinical experience, our digital Suites are created to engage the patient and improve the speed and agility of clinical research.

Responsibilities

• Maintains and further establishes strong professional relationships across the client organization; with a particular focus on e-clinical Technology, proactively but appropriately engages with client teams.
• Responsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities.
• Manages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIA.
• Go-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams

Operations management : Leads on the operational management and oversight of IQVIA's Clinical Technology activities for local and International markets

• Manage assigned strategic and key account relationships individually or in coordination with Global and Regional Sales Teams
• Identify and respond to customer needs to define potential opportunities for Clinical Technology and propose appropriate tailored solution in line with client needs.
• Collaborates with IQVIA's Internal RFX, Pricing & Contracts team to support the sales cycle from RFX to sale.
• Collaborates with other members of IQVIA Clinical technology team to support the sales strategy (e.g., solution engineers, product team, other technology, or services team members etc.)

Shaping client's perception of IQVIA

• Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materials.
• Manages the annual Strategic Management Review conference.
• Identifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as part of 'peer to peer' engagement (i.e., beyond IQVIA capability presentations, or specific pitches / RFPs)

Bringing innovation to Client

• Builds on their knowledge of client priorities and in close partnership with the Technology Business Partner and Global Account Director identifies strategic discussions and major opportunities for IQVIA.
• Actively engages in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts.

Requirements

• Extensive knowledge of Clinical Technology solutions
• 10+ years of experience of working in a Sales, business development or similar position within the pharmaceutical, CRO, health, life science or other related regulated industry
• Proven track record of managing mid-level and high-level contacts
• Strong organizational, planning, project management skills
• A developing record of customer contacts at the outsourcing, procurement and mid - management level
• Excellent Business/Industry awareness and a thorough understanding of industry trends and impact on the business
• Excellent analytical skills in assessing and interpreting customer business data
• Ability to maintain demanding timelines
• Ability to influence others internally and externally
• Adaptability and flexibility to changing priorities
• Demonstrated ability to work creatively in a fast-paced environment
• Exceptional attention to detail and ability to work simultaneously on multiple priorities
• Ability to work independently and as a team player
• Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel
• Excellent oral and written communication skills
• Ability to establish and maintain effective working relationships with co-workers, managers, and clients

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. In Technology, you will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.