Customer Service Representative

R10093565 Customer Service Representative (Open) Location: San Diego, CA - Filling industrial How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is hiring for a Customer Service Representative in San Diego, CA! We are looking for you ! Compensation & Benefits Pay: Hourly Range: $20-$26 Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment. Recruiter: Neelam Patel / View email address on click.appcast.io / View phone number on click.appcast.io Responsibilities Handle inbound calls for processing and researching customer orders using the SAP computer system; make outbound calls to research the progress of an order; route calls to other departments if necessary. Adhere to company policies including safety and the use of personal protective equipment. Handle busy incoming orders and answer customer inquiries via phone and email. Maintain professional demeanor on the phone to exhibit the best impression of Airgas. Enter and edit customer orders efficiently and accurately, paying close attention to pricing and location to reduce errors and returns. Enter credits accurately and timely to eliminate negative impacts with a customer. Communicate effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion. Work with internal customers (outside sales representatives, branch and store personnel, operations and distribution personnel, etc.) to improve the order‑to‑delivery process and make it seamless to the customer. Utilize product knowledge and vendor training to present new products to customers to increase their awareness of our market segments. Work effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor. Ensure that customer inquiries are brought to resolution through thorough follow‑through utilizing all resources available; escalates issues to Customer Service Manager as needed. Participate in all recommended computer, sales, customer service, and product training as needed. Review open order reports on a consistent basis to reduce the impact of unfulfilled orders on customers’ business needs. Required Qualifications High School Diploma or at least three years’ experience or equivalent combination of experience and education. Minimum years of inbound customer service experience in a high‑volume call center environment. Strong computer skills (Google Workspace & Microsoft Office Suite). Demonstrated ability to independently analyze complex customer inquiries and implement solutions that balance user needs with company policy. Must be able to work with a wide variety of people with different personalities and backgrounds. Strong interpersonal, organizational, team‑building, and communication skills. Ability to build effective relationships with all levels and roles in the organization. Ability to work and navigate within a complex matrixed organization. Preferred Qualifications Experience with SAP and/or ERP systems. Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short‑term and long‑term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us‑View email address on click.appcast.io. #J-18808-Ljbffr Airgas, Inc.