Housing Choice Voucher (HCV) Program Administrator

Requirements:

• Bachelor’s degree in public administration, business administration, housing management, or related field (or equivalent experience)
• Minimum 3–5 years of experience in HCV/Section 8 program administration
• Demonstrated knowledge of HUD regulations and compliance requirements
• Housing Choice Voucher Specialist Certification (e.g., Nan McKay, NAHRO, or equivalent) – preferred
• Strong knowledge of HUD HCV regulations and program operations
• Ability to interpret and apply federal regulations and agency policies
• Proficiency in housing software systems (e.g., PHA-Web, PIC, EIV)
• Strong organizational, analytical, and problem-solving skills
• Excellent communication and customer service skills

Key Responsibilities:

The HCV Program Administrator performs all core administrative functions required to operate a compliant and high-performing voucher program, including:

1. Program Administration & Compliance

• Administer the HCV program in accordance with HUD regulations, including 24 CFR Part 982
• Ensure compliance with HUD requirements, PIH Notices, and NHA Administrative Plan
• Maintain accurate and complete tenant and landlord files
• Utilize HUD systems, including PIC, EIV, and VMS, for reporting and compliance

1. Admissions & Leasing

• Manage waiting list administration, applicant intake, and eligibility determinations
• Conduct voucher briefings and issue vouchers
• Process Requests for Tenancy Approval (RFTAs)
• Coordinate lease-up activities and ensure timely utilization of vouchers

1. Recertifications & Income Determinations

• Perform annual and interim recertifications
• Verify income, assets, and household composition using EIV and third-party verification
• Calculate tenant rent portions and HAP in accordance with HUD rules
• Ensure units meet HUD health and safety standards
• Conduct and document rent reasonableness determinations

1. Landlord Relations & HAP Administration

• Execute Housing Assistance Payment (HAP) contracts
• Serve as primary point of contact for landlords
• Process and reconcile monthly HAP payments

1. Program Performance & Reporting

• Monitor leasing rates and voucher utilization
• Prepare and submit required HUD reports (PIC, VMS, SEMAP indicators as applicable)
• Support audits, reviews, and compliance monitoring

1. Customer Service & Program Support

• Provide guidance to participants and landlords
• Resolve disputes and respond to inquiries
• Ensure program accessibility and fair housing compliance