Customs Entry Writer

JOB SUMMARY

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea and air freight, customs clearance, and third-party logistics and e-commerce.

Our Values : Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.

Innovation - Since Navia began, we’ve been early adopters of technology, pushing its boundaries to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency - We’ve always believed that greater clarity leads to better outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide clients with full visibility, and our culture is one of total transparency.

Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.

Partnerships - Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.

At Navia, we take pride in offering a truly end-to-end supply chain solution—one that delivers consistent performance across the entire process, not just in select areas. As a growing business, we are focused on strengthening our footprint in North America and expanding our market presence. To support this growth, we are seeking a Customs Entry Writer to join our team.

The Customs Entry Writer will play a key role in ensuring the smooth clearance of goods through customs. Responsibilities include analyzing shipment documents to extract the data required for customs entry, entering that data into the system, and obtaining the necessary clearances. The role also involves communicating clearance status with forwarding partners, coordinating with PGAs and U.S. Customs and Border Protection (USCBP), and responding to any requests. Additionally, the Customs Entry Specialist will help ensure goods are delivered on time and coordinate payment processes when Navia is not acting as the forwarder.

Reports to: Customs Entry Supervisor

KEY DUTIES AND RESPONSIBILITIES

• Operational
• File Importer Security Filings are timely upon receipt.
• Monitor workflow to ensure shipments are cleared in a timely manner.
• Review documents to ensure all information required for customs clearance has been provided.
• Communicate with clients to collect the required information.
• Provide CBP and other PGAs documents when requested.
• Communicate the customs release with clients/forwarders.
• Attend training seminars.
• Monitor duty payments.
• Accounting
• Pay fees and bill clients timely.
• Monitor Accounting reports.
• Ensure customs billing is complete and timely for customs accounts.
• Ensure brokerage fees in the forwarding package are correct.

MINIMUM REQUIREMENTS

• High School with experience or Bachelor's degree
• 3 to 5 years of professional experience or related training
• Experience with organization, planning, and follow-through

Preferred

• Bachelor’s degree in Logistics, Transportation, or Supply Chain Management
• 5+ years of experience in Customs Brokerage
• Experience in client-facing roles
• Experiences with other agencies clearances
• Experience working with Excel
• Competency in Microsoft Office and Google applications
• Experience with AI tools.

PHYSICAL REQUIREMENTS

• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
• Good manual dexterity for operating common office equipment, such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel; and operate a computer keyboard, mouse, and telephone keypad.