Senior Business Analyst

Role Description

Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field.
• Minimum of six (6) years of progressive experience in business analytics, business intelligence, strategic planning, or related background.
• At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent).
• At least two (2) years of end-to-end ownership of analyses and recommendations, translating data into strategic guidance for senior leaders/decision-makers.

Requirements

• Telecommunications experience (preferred).
• Relevant telecom industry or job specific certifications (preferred).

Benefits

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Competencies

• Expert-level ability to synthesize multiple data sources into cohesive, strategic insights.
• Demonstrated ability to define data requirements and analytical frameworks aligned to business strategy.
• Demonstrated ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight.
• Strong analytical judgment to assess risks, tradeoffs, and implications.
• Strong grasp of reporting and dashboarding tools (e.g., Excel, SQL, BI).
• Strong grasp of competitive landscapes, white space opportunities, and demand signals.
• Ability to take ownership over outcomes, not just deliverables.

Physical Requirements and Working Conditions

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.