Hard Services Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Hard Services Manager – JLL What this job involves: As a Hard Services Manager on a cutting-edge life science campus, you'll be the driving force behind the seamless operation of critical mechanical, electrical, and plumbing systems that keep advanced research and development facilities running at peak performance. This role puts you at the center of a dynamic, mission-critical environment where your technical expertise and leadership directly impact breakthrough scientific work. You'll oversee a team of skilled technicians and coordinate with specialized contractors to maintain complex HVAC systems, cleanroom environments, laboratory equipment, emergency power systems, and building automation controls. You'll serve as the primary technical liaison between our client, vendors, and internal teams, building trusted relationships while delivering innovative solutions that support world-class scientific research. What your day-to-day will look like: Lead and mentor a team of maintenance technicians and engineers, fostering a culture where everyone is empowered to thrive through continuous learning, skill development, and collaborative problem-solving Oversee preventive and corrective maintenance programs for all hard services including HVAC, electrical distribution, emergency generators, chillers, boilers, building automation systems, and critical laboratory support equipment Manage vendor relationships and contractor performance, ensuring all work meets stringent life science facility requirements, safety standards, and regulatory compliance including FDA, ISO, and biosafety protocols Develop and monitor operational budgets, track key performance indicators, and implement cost-saving initiatives while maintaining the highest standards of system reliability and uptime Coordinate capital improvement projects from planning through execution, serving as the technical expert and client advocate to ensure seamless integration with ongoing operations Conduct regular facility inspections and system assessments, identifying opportunities for performance optimization, energy efficiency improvements, and proactive equipment replacements Respond to emergency situations and system failures with urgency and technical expertise, implementing solutions that minimize impact to critical research operations Maintain comprehensive documentation including maintenance records, equipment inventories, standard operating procedures, and compliance reports using computerized maintenance management systems (CMMS) Collaborate with Environmental Health &; Safety teams to ensure all maintenance activities align with laboratory safety protocols, chemical handling requirements and environmental regulations Required qualifications: Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience 5+ years of hands on facilities maintenance experience with at least 2 years in a leadership role overseeing hard services operations Demonstrated hands on expertise with complex mechanical and electrical systems in mission-critical environments such as life science facilities, hospitals, data centers, or pharmaceutical manufacturing Strong knowledge of building automation systems (BAS), energy management, and preventive maintenance best practices Proven ability to lead, develop, and retain high-performing technical teams while fostering a culture of collaboration and continuous improvement Experience managing operational budgets, capital projects, and vendor contracts with strong financial acumen Preferred Qualifications: Experience managing facilities supporting life sciences, aerospace, cosmetics, food/beverage or regulated industries Experience with computerized maintenance management systems (CMMS) such as SAP or similar platforms Understanding of FDA regulations, Good Manufacturing Practices (GMP) Location: South San Francisco, CA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110,000.00 – 135,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –South San Francisco, CA Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. 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If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 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