Dispatch Coordinator

Dispatch Coordinator Job Description Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team. Acts as primary liaison between individuals in crisis and mobile crisis team. Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team. Utilize MHWIN dispatch system to deploy mobile crisis team. Respond to crisis calls and referral for mobile crisis deployment. Utilize de-escalation techniques and crisis interventions for callers in crisis. Complete triage to provide initial assessment of the individual's need. Assess all callers for suicide. Ability to multi-task and manage high call volume. Ability to document each encounter concurrently while in-call. Have a working knowledge of community resources. Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. Participates in agency and system staff meetings. Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Knowledge of DWIHN policies, procedures, and practices. Knowledge of DWIHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of behavioral health and mental health principles and practices. Knowledge of the Michigan Medicaid Provider Manual. Knowledge of MWHIN. Knowledge of compliance standards. Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc. Assessment skills. Evaluation skills. Organizational skills. Communication skills. Active Listening skills. Computer skills (Word, Excel, Access, Power Point, Outlook, Teams). Teamwork Skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability REQUIRED EDUCATION: A Bachelor's Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field. Behavioral Health Crisis Provider Training required by MDHHS approved entity. REQUIRED EXPERIENCE: 2 years work experience in a mental health/crisis services field REQUIRED LICENSE(S). A valid State of Michigan Driver's License with a safe and acceptable driving record.