Events Operations Manager - Luxury Hospitality & Private Events (Mount Kisco)

All candidates must currently be based in Westchester County, NY. Candidates residing in NYC will not be considered due to the commute to Bedford, NY. This is an on-site position requiring reliable local availability.

We are seeking a highly organized, hospitality-driven Events Operations Manager to oversee the planning, coordination, and on-site execution of private events at a luxury boutique inn and upscale hospitality destination. This individual will take ownership of event operations from pre-event planning through final execution, ensuring seamless coordination between clients, culinary, front-of-house, facilities, and management teams.

The ideal candidate has a strong background in luxury hospitality, restaurant events, weddings, or private dining, with the ability to manage multiple priorities while delivering exceptional guest experiences and maintaining meticulous operational standards.

Key Responsibilities

• Oversee the operational planning and execution of private events, weddings, and special functions from preparation through completion.
• Coordinate event logistics, timelines, floor plans, room setups, staffing, and breakdowns.
• Develop detailed event run-of-show documents and communicate event requirements to all relevant departments.
• Review Banquet Event Orders (BEOs) to ensure client requests, menus, service details, and operational expectations are clearly communicated.
• Serve as the primary on-site operations contact during events, ensuring smooth service and timely execution.
• Collaborate closely with culinary, front-of-house, facilities, management, and other internal teams.
• Recruit, schedule, train, and supervise event staff to maintain consistent service standards.
• Anticipate operational challenges and resolve guest or service issues quickly and professionally.
• Conduct pre-event walkthroughs and ensure event spaces are clean, organized, and properly prepared.
• Monitor event execution, maintain quality standards, and conduct post-event recaps to identify opportunities for improvement.
• Maintain strong communication with clients and internal stakeholders throughout the event process.

Qualifications

• 2–4+ years of experience in event operations, private events, catering, banquet management, or upscale restaurant/hotel hospitality.
• Background in luxury boutique hotels, upscale restaurants, wedding venues, private dining, or full-service event operations strongly preferred.
• Proven experience coordinating and executing private events from planning through day-of operations.
• Strong understanding of BEOs, event timelines, run-of-show documents, staffing plans, and event setups.
• Experience leading and supervising event service teams in a fast-paced hospitality environment.
• Excellent communication, organization, multitasking, and problem-solving skills.
• Ability to coordinate multiple departments and manage changing priorities under pressure.
• Strong attention to detail and commitment to elevated guest service.
• Familiarity with Tripleseat or similar event management software preferred.
• Proactive, hands-on leadership style with the ability to anticipate needs and resolve issues independently.
• Flexible availability for evenings, weekends, and holidays based on the event schedule.
• Must currently reside in Westchester County, NY. NYC-based candidates are not eligible due to commute requirements.