Patient Shipping Specialist role

General Information

Name


Patient Shipping Specialist role


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


No


Labor Category


Contact Center


Date


28-May-2026


City


Pittsburg


State


Pennsylvania


Country


United States


Ref #


9247855292


Description & Requirements

Description

Now Hiring: Shipment Setup Specialist
Location: Pittsburgh, PA
Schedule: Monday through Friday
Work Arrangement: Hybrid - 3 days onsite / 2 days remote
Pay: $23.50/hour
Benefits available

We are seeking a Shipment Setup Specialist for a professional, client-facing role supporting patients through important pharmacy-related services. This position plays a key part in helping ensure patients receive their therapy quickly, accurately, and with a high level of care through the Non-Commercial Pharmacy .

In this role, you will support patient-specific programs, complete shipment setup, enroll patients into a safe return program, and maintain detailed documentation across multiple computer systems. This opportunity is ideal for someone who is compassionate, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities:

• Conduct initial and refill calls to patients and provide ongoing support
  
  
• Complete shipment setup in the non-commercial pharmacy dispensing system
  
  
• Document all activity accurately in multiple systems
  
  
• Maintain regular touchpoints with patients throughout their journey
  
  
• Provide support and status updates to field teams, HCP offices, and patients
  
  
• Help ensure efficient referral processing, triaging, and shipment setup
  
  
• Deliver concierge-level service to both internal and external customers
  
  
• Resolve requests in a timely and accurate manner and escalate when needed
  
  
• Maintain phone and email communication with internal operational staff
  
  
• Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines
  
  
• Coordinate shipments to HCP offices using an online shipment portal
  
  
• Maintain a strong compliance mindset, including patient privacy and regulatory standards
  
  
• Contribute to a respectful, collaborative, and positive team environment

Required Qualifications:

• High school diploma
  
  
• Minimum 4 years of experience in a pharmacy or healthcare setting
  
  
• Minimum 4 years of experience as a case manager or call center representative
  
  
• Strong written and verbal communication skills
  
  
• Customer-focused mindset with empathy, drive, and commitment to service
  
  
• Ability to build productive internal and external relationships
  
  
• Proficiency in Microsoft Excel, Outlook, and Word

Preferred Qualifications:

• Undergraduate degree
  
  
• Bilingual Spanish speaking and writing

This is a great opportunity for someone who enjoys helping patients, managing details, and being part of a team that supports important healthcare services.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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