Patient Experience Specialist

Patient Experience Specialist

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions:

• Responsible for optimizing student clinic schedules, confirming patient appointments, and supporting student compliance with care policies.
• Oversees patient assignments and recalls, approves clinical documentation, and supports students in administrative tasks to ensure productivity and efficiency.
• Provides support to Team Leaders and Faculty, while performing additional duties as needed.

Physical Effort: This position is primarily sedentary but does require the ability to move around the School and Clinic areas.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category: Full-time regular

Job Classification: Staff. Patient Office Assistant

Job Family: Health Professionals

Job Sub-Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: To be determined based on qualifications

Relocation Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Not Applicable