Patient Registrar

Job Posting

Location: 72-06 Northern Blvd., 2nd Floor, Jackson Heights, NY 11372 Work Mode: Local Duration: 14W Schedule: PT; 3X8 9AM-5PM

Responsibilities

• Schedule surgical and non-surgical procedures, including follow-up appointments, radiologic testing, and additional consults requested by the provider.
• Schedule patients for surgery in a timely manner, utilize block time efficiently, and schedule pre-op and specialty clearances.
• Ensure pre-operative clearances are obtained and fax all pertinent paperwork to the OR and the provider for review.
• Schedule all first post-operative appointments for surgical cases.
• Ensure all tasks are completed or in progress by the end of the business day.
• Adhere to scheduling guidelines and the practice's no-show/cancellation policy.
• Accurately document all EHR tasking/quick notes and provide them to appropriate parties in real-time.
• Demonstrate knowledge of the scheduling software.
• Monitor physician schedules to ensure the rescheduling of office appointments to accommodate surgical bookings.
• Ensure full utilization of OR block time and communicate the release of time to the manager as per practice guidelines.
• Adhere to the OR scheduling escalation process.
• Ensure proper communication to the provider and patient with complete and accurate information.
• Demonstrate effective interpersonal skills in developing relationships with internal and external customers.
• Answer patient phone calls courteously and professionally, returning calls by the end of the business day.
• Answer phone calls within three rings.
• Maintain administrative and clinical calendars as assigned.
• Perform schedule changes and open/close schedules for assigned providers in the scheduling system.
• Prepare physician forms/applications, including credentialing applications, for physician signature.
• Ensure guidelines for notifying billing and precertification specialists of scheduled procedures and surgeries are adhered to.
• Facilitate radiologic and surgical procedure peer-to-peer requests between practice staff and insurance companies.
• Treat patients, co-workers, providers, and visitors as guests, showing commitment to co-workers and maintaining a safe and clean environment.
• Handle confidential information with discretion and sensitivity.
• Provide coverage for multiple locations as needed.
• Report malfunction of equipment to the supervisor immediately.
• Develop and maintain a high level of customer service, displaying courtesy, tact, and diplomacy.
• Assist in attaining goals or completing tasks for staff, colleagues, superiors, patients, hospital visitors, vendors, and representatives of other institutions and government regulatory agencies.
• Perform other related duties as required.

Requirements

• Minimum knowledge of the position's principles, techniques, practices, and procedures required to perform the job.

Preferred Skills

• Spanish fluency preferred.