ADMINISTRATIVE SPECIALIST II

Application Closing Date: 7/7/2026 Classification Code: AA50 / Slot 0000 State Salary Range: SC Pay Band GEN04 $30,700 - $49,100 Anticipated Hiring Range: $30,700 - $39,900 Hours: 40 Campus: Thomas E. Barton Campus General Responsibilities In this challenging role, you will be supporting the CC-Call Center department at Greenville Technical College. Duties may include any or all of the following. Answering all inbound phone calls during assigned shift, navigating the VOIP phone technology to ensure that all calls are routed appropriately while providing excellent customer service to every person that places an inbound call. Communications can also include two-way texting/web chat. Handle all ticket escalations to appropriate department or supervisor to ensure that customer questions or concerns are handled with the appropriate service level metrics. Maintain all service level metrics such as average speed of answer, call conversation quality, average hold time, call volume, escalation level, average talk time, and abandoned call rate. Maintain knowledge of current policies and procedures and consult knowledge base as appropriate to ensure accurate information is given to customers. Complete mandatory trainings in PD4me. Knowledge, Skills, Abilities Ability to manage a phone system for up to a 9‑hour work shift, ensuring all inbound calls are answered, VOIP phone technology navigated, excellent customer service provided, escalated tickets managed, and customer complaints resolved accurately. The direct supervisor will be the call center manager. Work will be closely monitored by the supervisor to ensure that service level metrics are met, call quality is kept at an acceptable level, and timeliness during assigned shift is observed. Minimum Qualifications A high school diploma. Related clerical experience may be substituted for a high school diploma. Preferred Qualifications Associate degree, or HS diploma + 2 years related work experience in higher education/call center environment. Prefer Bachelor's degree + 1 year related work experience; or Associate degree + 3 years related work experience. Equal Employment Opportunity Greenville Technical College is an Equal Opportunity/Affirmative Action Employer. Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V). The policy of Greenville Technical College, in accordance with applicable laws, is to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity. #J-18808-Ljbffr